Sales Support Analyst

Smurfit Westrock; Brandenton Beach (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Smurfit Westrock in Florida is seeking a Sales Support Analyst to back the strategic growth of the Florida Area. You will serve as the Salesforce.com superuser, assist onboarding, resolve customer issues, and manage AR payments while acting as the Deal Desk leader.

You will liaise with Operations, Pricing, Customer Service, Design and Finance to optimize pricing, drive margin improvement, and ensure timely forecast/pipeline reporting. Strong CRM and analytics experience are essential for success.

Qualifications

• Bachelor’s degree required.
• 5+ years B2B sales experience in manufacturing or services.
• 5+ years of related experience in Customer Service/Support.
• Ability to drive results by influencing others within different functions.
• Excellent stakeholder engagement and collaboration across teams.

Responsibilities

• Support sales strategy and Deal Desk for the Florida Area.
• Act as CRM Salesforce superuser and onboarding support.
• Assist with AR payments and customer issues.
• Collaborate with Operations, Pricing, Customer Service, Design, & Finance to sell capacity and services.
• Develop margin-enhancement initiatives and monitor profitability.

Skills

B2B Sales

Stakeholder Management

Financial Acumen

Cross-functional Collaboration

CRM & Sales Analytics

Education

Bachelor’s degree

Tools

Salesforce.com

Excel

Outlook

QlikView

Qlik Cloud

Kiwi

Job description

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go‑to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go‑to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

The Opportunity

The Sales Support Analyst is responsible for supporting the strategic growth initiatives & Sales team for the Florida Area. This includes acting as the CRM (Salesforce.com) superuser, supporting the Sales team with onboarding, customer issues, and AR payments, and serving as the Deal Desk leader. This role also involves acting as the liaison with Operations, Pricing, Customer Service, Design, & Finance to understand and sell open machine capacity, innovation, and value‑added services, to ensure sales strategy execution.

How You Will Impact Smurfit Westrock

Business Excellence

• Drive specific Area strategic initiatives related to volume growth, margin enhancement, and profitability.
• Create and lead Deal Desk for Florida Area
• Support and optimize the efforts of the Sales Team to aggressively drive new business into Florida Area
• Margin enhancement on contract renewals (e.g., price mechanism changes, pallet/freight recovery)
• Monitor profitability levels to track progress against budgeted targets and analyze monthly financial summaries.
• Become the Pricing Expert for the Florida BU for specialty projects to ensure pricing consistency while optimizing profit margins.
• Assist in the onboarding of new business opportunities to successfully integrate them into the Florida BU to ensure a high level of customer satisfaction.
• Become highly proficient in the Smurfit Westrock CRM (SalesForce.com) to assist and follow up with Sales & BRM’s to further contribute to the accuracy and timelines of our forecast/pipeline reporting.
• Contribute to our CI Savings efforts as directed by the leadership.
• Develop analysis for the identification of Margin Enhancement initiatives (i.e., 4th & 3rd quartile customers)
• Develop working relationships with other Smurfit Westrock facilities to create opportunities for additional revenue streams across the enterprise capabilities.

People and Culture

• Bring Commercial Excellence best practices to our sales methodology.
• Collaborate with cross-functional teams to ensure effective execution of the overall Sales strategy.
• Collaborate with cross-functional teams to identify value‑adding opportunities to improve margins.
• Assist with managing customer engagement throughout the sales lifecycle to ensure contractual obligations are met and increase customer satisfaction.
• Technical Skills
• Experience with Salesforce.com
• Microsoft Office - Excel, Outlook
• Reporting tools such as QlikView, Qlik Cloud, Kiwi

What You Need To Succeed

• Bachelor’s degree
• 5+ years business-to-business (B2B) Sales experience (Manufacturing/service industry preferred)
• 5+ years of related experience in Customer Service and/or Customer Support functions
• Ability to drive results by influencing others within different functions
• Ability to engage successfully with internal & external stakeholders to drive successful outcomes.
• Demonstrated sales competence and financial acumen.

What We Offer

• Corporate culture based on integrity, respect, accountability, and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies, and potential
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.