Sales Support Analyst

Westrock Company, Inc.; Florida; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Training program

Competitive salary

Global company culture

Job summary

Westrock Company, Inc. in Florida seeks a Sales Support Analyst to back the sales team, act as Salesforce superuser, onboard new reps, handle customer issues and AR payments, and lead Deal Desk.

You will coordinate with Operations, Pricing, Customer Service, Design and Finance to sell open machine capacity and value-added services, ensuring execution of sales strategy.

This role requires 5+ years B2B sales and customer service experience, with proficiency in Salesforce, Excel, and reporting tools.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years B2B sales experience (manufacturing/service industry preferred).
• 5+ years in Customer Service/Support roles.
• Ability to influence across functions to drive results.
• Strong sales acumen and financial awareness.

Responsibilities

• Support strategic growth initiatives for the Florida Area.
• Lead the Deal Desk for the Florida Area.
• Support and optimize Sales Team efforts to win new business in Florida.
• Improve margins on contract renewals and monitor profitability.
• Become the pricing expert for specialty projects in the Florida BU.

Skills

Sales experience

B2B sales

Stakeholder collaboration

Forecasting

Education

Bachelor's degree

Tools

Salesforce

Excel

Outlook

QlikView

Qlik Cloud

Kiwi

Job description

The Opportunity

The Sales Support Analyst is responsible for supporting the strategic growth initiatives & Sales team for the Florida Area. This includes acting as the CRM (Salesforce.com) superuser, supporting the Sales team with onboarding, customer issues, and AR payments, and serving as the Deal Desk leader. This role also involves acting as the liaison with Operations, Pricing, Customer Service, Design, & Finance to understand and sell open machine capacity, innovation, and value-added services, to ensure sales strategy execution.

How you will impact Smurfit Westrock

Business Excellence

• Drive specific Area strategic initiatives related to volume growth, margin enhancement, and profitability.
• Create and lead Deal Desk for Florida Area
• Support and optimize the efforts of the Sales Team to aggressively drive new business into Florida Area
• Margin enhancement on contract renewals (e.g., price mechanism changes, pallet/freight recovery)
• Monitor profitability levels to track progress against budgeted targets and analyze monthly financial summaries.
• Become the Pricing Expert for the Florida BU for specialty projects to ensure pricing consistency while optimizing profit margins.
• Assist in the onboarding of new business opportunities to successfully integrate them into the Florida BU to ensure a high level of customer satisfaction.
• Become highly proficient in the Smurfit Westrock CRM (SalesForce.com) to assist and follow up with Sales & BRMs to further contribute to the accuracy and timelines of our forecast/pipeline reporting.
• Contribute to our CI Savings efforts as directed by the leadership.
• Develop analysis for the identification of Margin Enhancement initiatives (i.e., 4th & 3rd quartile customers)
• Develop working relationships with other Smurfit Westrock facilities to create opportunities for additional revenue streams across the enterprise capabilities.

People and Culture

• Bring Commercial Excellence best practices to our sales methodology.
• Collaborate with cross-functional teams to ensure effective execution of the overall Sales strategy.
• Collaborate with cross-functional teams to identify value-adding opportunities to improve margins.
• Assist with managing customer engagement throughout the sales lifecycle to ensure contractual obligations are met and increase customer satisfaction.

Technical Skills

• Experience with Salesforce.com
• Microsoft Office - Excel, Outlook
• Reporting tools such as QlikView, Qlik Cloud, Kiwi

What you need to succeed

• Bachelor's degree
• 5+ years business-to-business (B2B) Sales experience (Manufacturing/service industry preferred)
• 5+ years of related experience in Customer Service and/or Customer Support functions
• Ability to drive results by influencing others within different functions
• Ability to engage successfully with internal & external stakeholders to drive successful outcomes.
• Demonstrated sales competence and financial acumen.

What we offer

• Corporate culture based on integrity, respect, accountability, and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies, and potential
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work