Retail Sales Supervisor — Lead & Elevate Your Team

stevemaddenretailcareers; Commerce (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Flexible Spending Accounts

Life & Disability Benefits

401K with company match

Paid time off

Virtual Health Care

Employee discount

Friends and Family Discount Events

Tuition Reimbursement

Career Growth

Employee Referral Program

Free shoes

Job summary

Steve Madden is seeking a Sales Supervisor (full-time) to support the store leadership team and drive daily sales and customer service. You will lead a dynamic team, step in for Store Manager when needed, and help deliver exceptional shopping experiences.

This role requires 2–3 years of retail experience, strong organizational and communication skills, and flexibility to work days, evenings, weekends, and holidays.

Qualifications

• Minimum of 2-3 years of retail experience.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Excellent team-building skills.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.
• Assist in training and developing a successful sales team.
• Ensure that all customer service initiatives are in place to address issues quickly and courteously.
• Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.
• Be flexible and occasionally perform work outside of your specific role.

Skills

Retail experience

Organizational skills

Team-building

Communication skills

Flexible schedule

Education

High school diploma or equivalent

Job description

Steve Madden is seeking a Sales Supervisor (full-time) to support the store leadership team and drive daily sales and customer service. You will lead a dynamic team, step in for Store Manager when needed, and help deliver exceptional shopping experiences.

This role requires 2–3 years of retail experience, strong organizational and communication skills, and flexibility to work days, evenings, weekends, and holidays.