Sales Supervisor: Lead Customer Experience & Innovation

Warby Parker; New York (NY); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid holidays

Vacation days

401(k) plan

Parental leave

Stock purchase plan

EAP

Free eyewear

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to create nothing-short-of-amazing experiences for our customers on the retail floor across the United States and Canada. You will lead the selling on the floor, support front-of-house operations, and partner with store leaders on process improvements.

If you bring retail experience and at least 6 months in a supervisory role, you’ll thrive in a collaborative environment with growth opportunities, a comprehensive benefits package, and a

Qualifications

• Retail experience at a customer-focused company.
• 6+ months in a management position.
• Strong interpersonal and communication skills for customer service.
• Ability to stay cool under pressure and adapt quickly.
• Entrepreneurial and proactive mindset.
• Team player with a positive energy and leadership by example.

Responsibilities

• Lead on the selling floor and front-of-house operations.
• Drive a service-oriented retail environment and promote Warby Parker values.
• Provide product knowledge and honest style advice to customers.
• Collaborate on process improvements and special projects.
• Open and close the store and supervise staff in the absence of a manager.
• Foster an inclusive culture and respect for customers and teammates.

Skills

Retail experience

Management experience

Interpersonal skills

Communication skills

Customer service

Team leadership

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to create nothing-short-of-amazing experiences for our customers on the retail floor across the United States and Canada. You will lead the selling on the floor, support front-of-house operations, and partner with store leaders on process improvements.

If you bring retail experience and at least 6 months in a supervisory role, you’ll thrive in a collaborative environment with growth opportunities, a comprehensive benefits package, and a