Sales Supervisor: Clienteling & Store Performance Lead

RIMOWA GmbH; New York, Northern (NY, KY); Hybrid; USD 55,000 - 70,000; Full time

Job summary

RIMOWA GmbH seeks a Sales Supervisor to support the store team in delivering exceptional service and driving productivity. The role emphasizes sales execution, clienteling, and operational excellence.

You will assist the Boutique Manager, train staff, and manage client books while helping to meet monthly targets. Flexibility to work varied hours, including nights and weekends, is required.

Qualifications

• High School diploma or equivalent is required.
• Strong selling and customer service skills are essential.
• Ability to build and maintain client relationships (clienteling).
• Good product knowledge and ability to communicate features and benefits.

Responsibilities

• Achieves monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling and customer service skills.
• Maintains client book. Regularly follows up with clients and meets monthly clienteling sales goals.
• Assists Boutique Manager with execution of store marketing initiatives.
• Assists in training efforts and KPI management for sales team.
• Provides superior customer service.
• Assisting and leading sales staff in partnership with store management.
• Processes customer repairs when requested.
• Understands and adheres to all store operational procedures including opening/closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc.
• Ensures facility maintenance, presentation and organization.
• Exhibits proficiency in computer programs used by the Company.

Skills

Sales skills

Customer focus

Clienteling

Product knowledge

Communication

Teamwork

Education

High School diploma or equivalent

Job description

RIMOWA GmbH seeks a Sales Supervisor to support the store team in delivering exceptional service and driving productivity. The role emphasizes sales execution, clienteling, and operational excellence.

You will assist the Boutique Manager, train staff, and manage client books while helping to meet monthly targets. Flexibility to work varied hours, including nights and weekends, is required.