Luxury Retail Sales Supervisor & Clienteling Lead

RIMOWA; Beverly Hills (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

RIMOWA is seeking a Sales Supervisor in Beverly Hills to support the store team in achieving sales targets and delivering exceptional service. You will manage client relationships and assist with store initiatives while guiding the sales staff.

Candidate should excel in product knowledge, communication, and problem solving; flexibility to work nights, weekends, and holidays is required. Proficiency with store systems is expected.

Qualifications

• High School diploma or equivalent.
• Detail oriented and task focused.
• Professional, strong communication skills both verbal and written.
• Excellent problem-solving skills, positive attitude, team player.
• Ability to work varied hours/days, including nights, weekends and holidays.
• Must be able to lift large boxes up to 25lbs repeatedly.
• Selling skills with ability to meet monthly personal sales goals.
• Customer focus: Dedicated to meeting customer expectations and requirements within Company policy parameters.
• Ability to establish and maintain effective relationships with customers via clienteling.
• Ability to learn and effectively convey product information.

Responsibilities

• Achieves monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling and customer service skills.
• Maintains client book. Regularly follows up with clients and meets monthly clienteling sales goals.
• Assists Boutique Manager with execution of store marketing initiatives.
• Assists In training efforts and KPI management for sales team.
• Provides superior customer service.
• Assisting and leading sales staff in partnership with store management.
• Processes customer repairs when requested.
• Understands and adheres to all store operational procedures including, but not limited to, opening and closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc.
• Ensures facility maintenance, presentation and organization.
• Exhibits proficiency in computer programs used by the Company.

Skills

Sales targets

Clienteling

Customer service

Communication skills

Problem-solving

Team player

Detail oriented

Time flexibility

Physical lifting

Product knowledge

Education

High School diploma

Tools

Computer programs

Job description

RIMOWA is seeking a Sales Supervisor in Beverly Hills to support the store team in achieving sales targets and delivering exceptional service. You will manage client relationships and assist with store initiatives while guiding the sales staff.

Candidate should excel in product knowledge, communication, and problem solving; flexibility to work nights, weekends, and holidays is required. Proficiency with store systems is expected.