Sales Supervisor, South Coast Plaza (California)

RIMOWA GmbH; Costa Mesa (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

RIMOWA GmbH in Costa Mesa is looking for a Sales Supervisor to assist the store team with service and operational duties. The ideal candidate will have strong selling skills and a customer-focused approach to enhance store productivity. Responsibilities include achieving sales targets, providing superior customer service, and ensuring adherence to operational procedures. A High School diploma is required, and excellent communication and problem-solving skills are essential for this role.

Qualifications

• Detail oriented and task focused.
• Professional with strong verbal and written communication skills.
• Excellent problem-solving skills and a positive attitude.

Responsibilities

• Achieves monthly and annual sales targets using product knowledge and sales skills.
• Provides superior customer service and leads sales staff.
• Understands and adheres to all store operational procedures.

Skills

Selling skills

Strong clienteling/customer development skills

Customer focus

Effective relationship building

Product knowledge conveyance

Education

High School diploma or equivalent

Job description

The RIMOWA Sales Supervisor is responsible for assisting the store team in all service and operational duties to help increase store productivity and performance.

Job responsibilities

STRENGTHS FOR SUCCESS

• Selling skills with ability to meet monthly personal sales goals
• Strong clienteling/customer development skills
• Customer focus: Dedicated to meeting customer expectations and requirements within Company policy parameters
• Ability to establish and maintain effective relationships with customers via clienteling
• Ability to learn and effectively convey product information

ESSENTIAL JOB FUNCTIONS

Sales Generation:

• Achieves monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling and customer service skills
• Maintains client book. Regularly follows up with clients and meets monthly clienteling and sales goals
• Assists Boutique Manager with execution of store marketing initiatives
• Assists in training efforts and KPI management for sales team

Customer Service:

• Provides superior customer service
• Assisting and leading sales staff in partnership with store management
• Processes customer repairs when requested

Operations:

• Understands and adheres to all store operational procedures including, but not limited to, opening and closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc.
• Ensures facility maintenance, presentation and organization
• Exhibits proficiency in computer programs used by the Company

Profile

• High School diploma or equivalent
• Detail oriented, task focused
• Professional, strong communication skills both verbal and written
• Excellent problem-solving skills, positive attitude, team player
• Ability to work varied hours/days, including nights, weekends and holidays
• Must be able to lift large boxes up to 25lbs repeatedly