Sales Supervisor, Soho Flagship

RIMOWA GmbH; New York, Northern (NY, KY); Hybrid; USD 55,000 - 70,000; Full time

Job summary

RIMOWA GmbH seeks a Sales Supervisor to support the store team in delivering exceptional service and driving productivity. The role emphasizes sales execution, clienteling, and operational excellence.

You will assist the Boutique Manager, train staff, and manage client books while helping to meet monthly targets. Flexibility to work varied hours, including nights and weekends, is required.

Qualifications

• High School diploma or equivalent is required.
• Strong selling and customer service skills are essential.
• Ability to build and maintain client relationships (clienteling).
• Good product knowledge and ability to communicate features and benefits.

Responsibilities

• Achieves monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling and customer service skills.
• Maintains client book. Regularly follows up with clients and meets monthly clienteling sales goals.
• Assists Boutique Manager with execution of store marketing initiatives.
• Assists in training efforts and KPI management for sales team.
• Provides superior customer service.
• Assisting and leading sales staff in partnership with store management.
• Processes customer repairs when requested.
• Understands and adheres to all store operational procedures including opening/closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc.
• Ensures facility maintenance, presentation and organization.
• Exhibits proficiency in computer programs used by the Company.

Skills

Sales skills

Customer focus

Clienteling

Product knowledge

Communication

Teamwork

Education

High School diploma or equivalent

Job description

The RIMOWA Sales Supervisor is responsible for assisting the store team in all service and operational duties to help increase store productivity and performance.

Job responsibilities

STRENGTHS FOR SUCCESS

• Selling skills with ability to meet monthly personal sales goals
• Customer focus: Dedicated to meeting customer expectations and requirements within Company policy parameters
• Ability to establish and maintain effective relationships with customers via clienteling
• Ability to learn and effectively convey product information

ESSENTIAL JOB FUNCTIONS

• Achieves monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling and customer service skills
• Maintains client book. Regularly follows up with clients and meets monthly clienteling sales goals
• Assists Boutique Manager with execution of store marketing initiatives
• Assists In training efforts and KPI management for sales team

Customer Service:

• Provides superior customer service
• Assisting and leading sales staff in partnership with store management
• Processes customer repairs when requested

Operations:

• Understands and adheres to all store operational procedures including, but not limited to, opening and closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc.
• Ensures facility maintenance, presentation and organization
• Exhibits proficiency in computer programs used by the Company

Profile

PROFILE:

• High School diploma or equivalent
• Detail oriented, task focused
• Professional, strong communication skills both verbal and written
• Excellent problem-solving skills, positive attitude, team player
• Ability to work varied hours/days, including nights, weekends and holidays
• Must be able to lift large boxes up to 25lbs repeatedly