Sales Supervisor, Beverly Hills

RIMOWA GmbH; Beverly (MA); On-site; USD 45,000 - 70,000; Full time

Job summary

RIMOWA GmbH in Beverly, MA is seeking a Sales Supervisor to support the store team by driving sales, delivering exceptional customer service, and ensuring smooth store operations. The role focuses on maintaining client relationships, coaching the sales team, and executing marketing initiatives.

The ideal candidate will be detail oriented, have strong communication skills, and be able to work varied hours, including nights and weekends.

Qualifications

• High School diploma or equivalent.
• Detail oriented and task focused.
• Professional, strong verbal and written communication.
• Excellent problem-solving ability and team player attitude.
• Ability to work varied hours including nights, weekends and holidays.
• Capable of lifting up to 25 lbs repeatedly and selling to meet goals.
• Strong client focus with ability to build relationships via clienteling.
• Able to learn and convey product information effectively.

Responsibilities

• Achieves monthly and annual sales targets by utilizing in-depth product knowledge, selling and customer service skills.
• Maintains client book; follows up with clients and meets monthly clienteling sales goals.
• Assists Boutique Manager with execution of store marketing initiatives.
• Assists in training efforts and KPI management for sales team.
• Provides superior customer service and leads sales staff in partnership with store management.
• Processes customer repairs when requested.
• Understands and adheres to store operational procedures including opening/closing, inventory presentation, and shipping/receiving policies.
• Ensures facility maintenance, presentation and organization; proficient with company computer programs.

Skills

Sales skills

Customer service

Communication

Teamwork

Education

High School diploma

Tools

POS systems

Inventory software

Job description

The RIMOWA Sales Supervisor is responsible for assisting the store team in all service and operational duties to help increase store productivity and performance.

Job responsibilities

• Achieves monthly and annual sales targets by utilizing in-depth, updated product
  knowledge, selling and customer service skills
• Maintains client book. Regularly follows up with clients and meets monthly clienteling sales goals
• Assists Boutique Manager with execution of store marketing initiatives
• Assists In training efforts and KPI management for sales team

Customer Service

• Provides superior customer service
• Assisting and leading sales staff in partnership with store management
• Processes customer repairs when requested

Operations

• Understands and adheres to all store operational procedures including, but not
  limited to, opening and closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc.
• Ensures facility maintenance, presentation and organization
• Exhibits proficiency in computer programs used by the Company

Profile

• High School diploma or equivalent
• Detail oriented, task focused
• Professional, strong communication skills both verbal and written
• Excellent problem-solving skills, positive attitude, team player
• Ability to work varied hours/days, including nights, weekends and holidays
• Must be able to lift large boxes up to 25lbs repeatedly
• Selling skills with ability to meet monthly personal sales goals
• Customer focus: Dedicated to meeting customer expectations and requirements
  within Company policy parameters
• Ability to establish and maintain effective relationships with customers via clienteling
• Ability to learn and effectively convey product information