Sales Supervisor - Boston

Alice and Olivia; Boston (MA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Wardrobing program and competitive discount

401(k) with employer match

Medical, dental, and vision benefits

Floating holidays

Job summary

Alice and Olivia in Boston, Massachusetts is seeking a Sales Supervisor who will be crucial in driving business growth and profitability. You will work closely with the management and sales team to enhance the overall customer experience while supporting training and development efforts.

The ideal candidate will have a focus on client relations, sales goals, and will be responsible for maintaining exemplary service standards in line with company values.

This role offers competitive hourly pay alongside commission and an array of benefits, including a 401(k) plan with employer match.

Qualifications

• Ability to meet personal and store sales goals.
• Strong communication and interpersonal skills.
• Experience in a retail environment is preferred.

Responsibilities

• Meet personal and store sales goals.
• Assist in tracking and communicating business results.
• Develop and maintain long-lasting client relationships.

Skills

Customer focus

Drive for results

Team player

Time management

Personal credibility

Job description

TITLE: SALES SUPERVISOR

REPORTS TO: STORE MANAGER/ASSISTANT MANAGER

The Sales Supervisor is responsible for driving the business as an active member of the sales team to ensure business growth and profitability, while exhibiting a strong sense of leadership. The Sales Supervisor will partner with management and sales team to enhance overall customer experience. The Sales Supervisor will support the Assistant and Store Manager in the training and development of the sales team.

Competencies

• Customer focus
• Drive for results
• Team player
• Time management
• Personal credibility

Responsibilities

• Meet personal and store sales goals
• Assist in the tracking, monitoring, and communication of business results
• Develop and maintain long lasting client relationships by establishing a returning client base
• Develop and maintain client relationships, contributing to monthly sales at a minimum of 20%
• Personally maintain a UPT above company standard of 2.0 and develop staff to do the same
• Satisfy company KPI requirements
• Ensure that each customer receives outstanding customer service
• Maintain an active sales floor presence to assist and coach staff in developing strong client relationships
• Ensure image and grooming standards are professional and reflective of the brand image
• Implement and maintain all merchandising directives to company standard
• Monitor organization and upkeep of both the front and back of house
• Encourage associates to take ownership of their sales performance
• Responsible for knowing and executing daily operations of opening and closing procedures

Salary & Benefits

• $21.00/hr-$23.00/hr plus uncapped commission
• Wardrobing program and a competitive discount
• 401(k) with an employer match
• Medical, dental, and vision
• Floating holidays