Customer Service - Full Time - Sonoma

Friedman; Sonoma (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee discount on all merchandise

Store bonus eligibility

Team Member of the Quarter

Tuition reimbursement

Job summary

Friedman’s Home Improvement in Sonoma is seeking a customer-focused team member to operate at the POS and refunds counters. You will process transactions, issue receipts, and help customers with purchases and returns while keeping the checkout area organized and stocked.

The role requires basic computer skills and the ability to use POS software. This non-exempt position offers full-time or part-time shifts, with a supportive team and discount benefits.

Qualifications

• Prior cash-handling experience preferred.
• Ability to interact professionally with customers.
• Comfort with basic computer tasks and POS systems.

Responsibilities

• Serve customers at POS register or refund counter accurately and efficiently.
• Maintain cash accountability per store policies.
• Print receipts, process payments, and issue refunds or credits.
• Keep POS area clean and stocked with supplies.
• Handle difficult customer situations with professionalism.
• Assist with stocking and other floor duties as needed.
• Follow SOPs for checks, credit cards, and charge accounts.
• Adhere to safety and security procedures.

Skills

Cash handling

Customer service

Communication

Education

High school diploma or GED

Tools

POS software

Job description

Join Friedman’s, where our mission is to Deliver the Human Side of Home Improvement. Named a “Best Place to Work” and voted Sonoma County’s Best Home Improvement Store 14 years in a row, we’re built on a positive, team-oriented culture built on decades of trust and service.We offer bundled benefits; eligibility for a discretionary bonus; 401(k). You’ll also enjoy a generous employee discount and tuition reimbursement to support your career path. At Friedman’s, you’re not just starting a job, you’re joining a team that leads, grows, and builds something bigger together.Essential Duties and Responsibilities:Service customers at Point-of-Sale (POS) register or refund counter in an expeditious, accurate and professional manner.Maintain company’s cash accountability standards per established policies and procedures.Makes change, tenders checks and issues receipts or tickets to customers.Reads and records totals shown on cash register tape and verifies against cash on hand.Responsible for keeping POS area clean and fully stacked with supplies to service the customer.Gives cash refunds or issues credit to customers for returned merchandise.Operates cash register by scanning the product to record price, compile printed list, and display cost of customer purchase, tax, and rebates on monitor screen.Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, meets commitments.Demonstrate flexibility by assisting in stocking and other functions on the store sales floor.Follows instructions, responds to management direction, takes responsibility for own actions, completes tasks on time or notifies appropriate person with an alternate plan.Responsible to know and follow company standard operating policies when accepting checks, credit cards and charge accounts.Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality, applies feedback to improve performance and monitors work to ensure quality.Meets productivity standards, completes work in timely manner, strives to increase productivity; works efficiently and quickly.Additional duties as assigned by ManagerEducation and/or Experience:High school diploma or general education degree (GED)Computer Skills:To perform this job successfully, an individual should have basic computer knowledge. Must have the ability to learn and utilize point-of-sale software.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsWhile performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, or crouch. The employee is occasionally required to walk and climb or balance. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsWhile performing the duties of this Job, the employee is regularly exposed to moving mechanical parts and outside weather conditions.The employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.What’s in Friedman’s toolbox for Team Members:Employee discount on all merchandiseStore bonus eligibilityTeam Member of the Quarter opportunitiesTuition reimbursement to further career pathThis is a non-exempt position. Shifts are available in a multitude of full-time and part-time schedules according to a retail schedule of Sunday – Saturday, between 6:00am-9:00pm to meet business needs.Friedman’s Home Improvement is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Friedman’s Home Improvement will consider for employment qualified applicants with criminal convictions in a manner consistent with AB 1008.