Sales & Service Teller — Customer Experience Pro

First Citizens; Brevard (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

First Citizens Bank is seeking a Sales and Service Representative to join our branch team in Brevard, NC. You will process transactions, assist customers, and educate them on bank capabilities while identifying sales opportunities for referrals.

Excellent communication, adaptability and a customer-focused mindset are essential as you build relationships with customers and collaborate with colleagues to deliver service excellence.

Qualifications

• Proactively identify sales or referral opportunities.
• Comply with bank policies, regulations and training deadlines.
• Ensure transaction accuracy and operational efficiency.

Responsibilities

• Service standards: foster partnerships delivering value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs.
• Operations and administration: comply with regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.

Skills

Financial literacy

Retail banking knowledge

Branch operations

Written & verbal communication

Transaction processing

Relationship building

Detail oriented

Education

High School Diploma or GED

Job description

First Citizens Bank is seeking a Sales and Service Representative to join our branch team in Brevard, NC. You will process transactions, assist customers, and educate them on bank capabilities while identifying sales opportunities for referrals.

Excellent communication, adaptability and a customer-focused mindset are essential as you build relationships with customers and collaborate with colleagues to deliver service excellence.