Branch Bank Teller — Customer Service & Referrals

First Citizens; North Dakota; On-site; USD 36,000 - 48,000; Full time

Job summary

First Citizens Bank is hiring a Sales and Service Representative to handle customer transactions and service requests at the branch. The role focuses on delivering a high level of customer satisfaction, educating customers about bank capabilities, and supporting the sales effort by referring opportunities to the appropriate bank partner.

The ideal candidate will demonstrate strong communication, customer service, adaptability, teamwork, and the ability to learn new information and technology

Qualifications

• Minimum required education: High School Diploma or GED with 6 months experience in customer service.
• Sales experience or aptitude preferred to support branch team and identify referral opportunities.
• Knowledge of retail banking products and services helps serve customers effectively.

Responsibilities

• Deliver transactional and customer service support at the branch.
• Identify and refer sales opportunities to bank partners.
• Foster relationships with customers and colleagues to enhance service quality.
• Adhere to regulations, bank policies, and risk management practices.
• Support branch sales initiatives and contribute to performance goals.

Skills

Sales

Customer service

Communication

Financial literacy

Retail banking knowledge

Education

High School Diploma or GED

Job description

First Citizens Bank is hiring a Sales and Service Representative to handle customer transactions and service requests at the branch. The role focuses on delivering a high level of customer satisfaction, educating customers about bank capabilities, and supporting the sales effort by referring opportunities to the appropriate bank partner.

The ideal candidate will demonstrate strong communication, customer service, adaptability, teamwork, and the ability to learn new information and technology