Banking Sales & Service Pro — Customer-Focused

First Citizens Bank; Carriage House Estates (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

First Citizens Bank is seeking a Sales and Service Representative for our branch to handle transactions and customer service requests while educating customers about bank capabilities and resources. The role supports branch sales by identifying and referring sales opportunities to bank partners and by building relationships with customers.

The successful candidate will demonstrate strong communication, customer service, adaptability, teamwork, flexibility, and agility to manage multiple tasks

Qualifications

• High School Diploma or GED is required.
• Experience in customer service is preferred.
• Knowledge of retail banking products and services.
• Ability to process transactions and refer sales opportunities.

Responsibilities

• Process transactions and other customer service requests in the branch.
• Facilitate customer awareness and education of bank capabilities, tools, and resources.
• Identify and refer sales opportunities to the appropriate bank partner.
• Foster collaborative partnerships that deliver value for customers, prospects and colleagues.

Skills

Financial literacy

Retail banking products

Education

High School Diploma or GED

Job description

First Citizens Bank is seeking a Sales and Service Representative for our branch to handle transactions and customer service requests while educating customers about bank capabilities and resources. The role supports branch sales by identifying and referring sales opportunities to bank partners and by building relationships with customers.

The successful candidate will demonstrate strong communication, customer service, adaptability, teamwork, flexibility, and agility to manage multiple tasks