Branch Sales & Service Specialist

First Citizens Bank; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

First Citizens Bank is seeking a Sales and Service Representative for our Raleigh branch. You will process customer transactions, assist with service requests, and educate customers on bank capabilities and tools while identifying referral opportunities for bank partners.

The role emphasizes strong communication, reliability, and teamwork, supporting branch operations and ensuring a positive customer experience in a fast-paced environment.

Qualifications

• High School Diploma or GED plus 6 months of customer service experience.
• Experience delivering professional customer service and handling branch tasks.

Responsibilities

• Foster partnerships that deliver value to customers, prospects and colleagues; initiate conversations to uncover sales or referral opportunities; listen, ask questions, and address needs.
• Comply with regulations and bank policies; manage risk for personal interactions and transactions; complete required training and support efficient branch operations.

Skills

Branch Banking Operations

Communication (Written and Verbal)

Transaction Processing

Build Productive Relationships

Detail Oriented

Education

High School Diploma or GED

Job description

First Citizens Bank is seeking a Sales and Service Representative for our Raleigh branch. You will process customer transactions, assist with service requests, and educate customers on bank capabilities and tools while identifying referral opportunities for bank partners.

The role emphasizes strong communication, reliability, and teamwork, supporting branch operations and ensuring a positive customer experience in a fast-paced environment.