Leasing & Service Supervisor - Elevate Resident Experience

AvalonBay Communities, Inc.; Dallas (TX); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid vacation and holidays

Housing discounts

Job summary

Vivmark Residential is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead our leasing team and elevate the resident experience in Dallas. You will drive sales, coach staff, and ensure exceptional customer service.

The role focuses on supporting the Community Manager, implementing marketing strategies, and ensuring compliance with fair housing while delivering luxury living for residents.

Qualifications

• 1-3 years of multifamily experience or related experience in a hotel, retail or restaurant environment.
• 1+ year of supervisory or training experience is required.
• High school diploma or GED; Bachelor's degree preferred.

Responsibilities

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals.
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information.
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction.
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
• Support residents during the move-in process, lease renewals, move-out process and resident transfers.
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions.
• Plan and execute resident activities and events to foster positive community connections.
• Follow all applicable Vivmark policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing.

Skills

Multifamily experience

Supervisory experience

Microsoft Office

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Administrative software

Job description

Vivmark Residential is seeking a Sales and Service Supervisor (Assistant Community Manager) to lead our leasing team and elevate the resident experience in Dallas. You will drive sales, coach staff, and ensure exceptional customer service.

The role focuses on supporting the Community Manager, implementing marketing strategies, and ensuring compliance with fair housing while delivering luxury living for residents.