Ride-Share Rental Specialist - Fast-Paced Car Experience

Hertz; Town of Webster (NY); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Hertz Local Edition in New York is seeking a Sales and Service Specialist to act as brand ambassador and facilitate the fastest, easiest rental experience for Lyft and Uber drivers. You will assist with reservations, rentals, and vehicle prep, answer program questions, and help customers with billing and extensions while maintaining high service standards.

This role requires strong communication, reliability, and the ability to work weekends; wage is $17.00 per hour with opportunities to grow.

Qualifications

• Customer service experience required.
• Must have valid driver's license with acceptable driving record.
• Strong time management and organizational skills.
• Excellent written and verbal communication.

Responsibilities

• Provide the best rental car experience for customers.
• Assist with creating reservations, processing rentals, and vehicle prep.
• Address post-rental inquiries involving rental and billing.
• Work in a fast-paced environment with professional service.
• Answer calls about Hertz/Lyft/Uber Rental Car Program and requirements.
• Explain program procedures clearly to customers.
• Maximize revenue by offering additional services and overcoming objections.
• Ensure vehicles are clean, fueled, and ready for pickup; inspect for damage.

Skills

Customer service

Communication

Time management

Organizational skills

Teamwork

English proficiency

Driver's license

Job description

Hertz Local Edition in New York is seeking a Sales and Service Specialist to act as brand ambassador and facilitate the fastest, easiest rental experience for Lyft and Uber drivers. You will assist with reservations, rentals, and vehicle prep, answer program questions, and help customers with billing and extensions while maintaining high service standards.

This role requires strong communication, reliability, and the ability to work weekends; wage is $17.00 per hour with opportunities to grow.