Sales Professional - Outside Sales

Service Corporation International; Fullerton (CA); On-site; USD 33,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated Sales Professional to join their team. This role involves building lasting relationships with families and the community, ensuring a compassionate and professional service experience. You will be responsible for generating referrals, maintaining strong connections, and collaborating with a dedicated team to provide seamless support. If you have a passion for helping others and thrive in a team-oriented environment, this opportunity is perfect for you. Join a company that values integrity and dedication while offering competitive compensation and comprehensive benefits.

Benefits

Medical Benefits

Vision Insurance

Health Savings Account

401(k) Retirement Plan

Employee Assistance Program

Short-Term Disability

Long-Term Disability

Life Insurance

Qualifications

• High school education or equivalent is required.
• 1-2 years of college or equivalent experience preferred.

Responsibilities

• Generate referrals and build relationships with families.
• Collaborate with funeral directors and staff for seamless service.
• Network within the community to enhance service relationships.

Skills

Sales Experience

Customer Relationship Management (CRM)

Basic Computer Skills

Bilingual

Teamwork

Good Work Ethic

Integrity

Presentation Skills

Education

High School Education

1-2 Years of College or Equivalent Experience

Tools

CRM Systems

Job description

Consider the possibilities of joining a Great Place to Work!

The Sales Professional is a self-starter expected to achieve their quota (pacesetter) target by selling pre-need arrangements and services. They serve families in a professional, caring and timely manner. Follow-up and generation of referrals from client families are integral to success and to establish a strong service relationship with families. They also develops relationships with the community.

JOB RESPONSIBILITIES

Lead Generation

• Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standards
• Holds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking or group seminars
• Obtains referrals from families served by the location by following up through visits with families after the service
• Networks and builds community and civic relationships
• Explains and presents Dignity Memorial Personal Planning Guide presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
• Remains flexible with schedule to achieve results; often works nights and weekends

Build Relationships with Families

• Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through
• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Supports families in time of grief with acts of kindness
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family's unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and / or cemetery staff
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Acts as one team, setting arrangement continuation visits within two to three days after the service
• Shares family concerns with rest of the SCI team

MINIMUM Requirements

Education

• High school education or equivalent
• 1-2 years of college or equivalent experience

License

• Current state / province issued driver's license with an acceptable driving record
• In states / provinces where required, must hold a Funeral Directors License to perform this role

Experience

• Sales experience or one to two years industry experience or equivalent education
• Previous experience with Customer Relationship Management (CRM) systems is a plus

Knowledge, Skills and Abilities

• Basic computer and technology skills within a sales environment
• Ability to work well in a team, as well as independently
• Ability to work beyond "standard" hours as the need arises
• Good driving record
• Good work ethic
• High-level of integrity
• Creative, outgoing and energetic
• Comfortable presenting in front of others
• Desire to help others
• Bilingual, knowledge of another language is a plus

Work CONDITIONS

• Work indoors and outdoors during all seasons and weather conditions
• Local and / or multiple location traveling required
• Comply with dress code policy

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day
• May climb stairs to access buildings

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

• Working beyond "standard" hours as the need arises

Compensation :

Salary : $16.50 / hr. ($33,280 - $80,000 annualized targeted first year earnings)

Benefits : Medical

• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code : 92832

Category (Portal Searching) : Sales

Job Location : US-CA - Fullerton

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Outside Sales Professional • Fullerton, CA, US