Sales & Production Orchestrator

Integrated Power Services; Burlington (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

PTO

401k match

Bonus incentives

Training programs

Tuition reimbursement

Medical/Dental/Vision

EAP

Job summary

Integrated Power Services (IPS) is seeking a Sales Production Coordinator to bridge the Sales team, shop floor, and Field Service for E-House, Switchboard, and MCC production. You will ensure orders are built accurately, lead times are realistic, and field work is scheduled in harmony with production.

Ideal candidates have 2–5 years in manufacturing coordination, experience with electrical equipment, and strong ERP/Excel skills. This role is on site in Burlington, NC and offers growth within IPS.

Qualifications

• High School Diploma or equivalent; associate or bachelor’s degree preferred.
• 2–5 years of production planning, scheduling, order coordination, field service coordination, or sales support in manufacturing.
• Experience with electrical equipment such as switchgear, switchboards, MCCs, or control panels preferred.
• Experience scheduling or dispatching Field Service technicians preferred.
• Ability to read, interpret, and check electrical drawings, bills of material, and customer specifications.
• Working knowledge of ERP systems and strong Microsoft Excel skills.
• Strong attention to detail and ability to prioritize multiple orders and field jobs.
• Clear written and verbal communication with Sales, shop personnel, Field Service technicians, and customers.

Responsibilities

• Review shop capacity across E-House, Switchboard, and MCC production, and advise Sales on available build slots before orders are committed.
• Review sales tickets for accuracy and completeness, including customer specifications, drawings, bills of material, pricing, and ship dates, before they are released to production.
• Work with Sales to correct errors and resolve open questions on tickets so the shop receives clean, buildable orders.
• Set, manage, and communicate realistic lead times based on shop capacity, material availability, and engineering requirements.
• Maintain the production schedule and adjust it as orders, priorities, and material arrivals change.
• Schedule and coordinate Field Service jobs at customer sites, matching technician availability, equipment readiness, and customer requirements.
• Align Field Service schedules with the production schedule so equipment is complete and ready before field work begins.
• Confirm job scope, site access, safety requirements, and customer contacts before technicians are dispatched.
• Serve as the main point of contact between Sales, Engineering, Purchasing, Production, Shipping, and Field Service.
• Notify Sales, technicians, and customers promptly of delays, shortages, or schedule changes, and recommend solutions.
• Track open orders and Field Service jobs from release through shipment or completion, and report on backlog, on-time delivery, capacity use, and technician scheduling.
• Support continuous improvement of ticket quality, scheduling accuracy, and lead time performance.

Skills

ERP systems

Excel skills

Electrical drawings

Field service coordination

Order coordination

Communication

Attention to detail

Education

Bachelor's degree in business, supply chain, or technical field

Associate degree in business or related

High School Diploma or equivalent

Job description

Integrated Power Services (IPS) is seeking a Sales Production Coordinator to bridge the Sales team, shop floor, and Field Service for E-House, Switchboard, and MCC production. You will ensure orders are built accurately, lead times are realistic, and field work is scheduled in harmony with production.

Ideal candidates have 2–5 years in manufacturing coordination, experience with electrical equipment, and strong ERP/Excel skills. This role is on site in Burlington, NC and offers growth within IPS.