Strategic Sales Operations Specialist

Industrial Protection Services; Salem (NH); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401(k) with company match

Disability insurance

Job summary

Industrial Protection Services, LLC (IPS) is seeking an experienced, dependable, and highly organized Sales & Operations Support Specialist to join our Salem, NH team. This role supports sales, service, purchasing, and daily operations by processing orders, coordinating with vendors, tracking shipments, maintaining records, and providing administrative support across multiple departments.

The ideal candidate has 3–5 years of relevant experience, strong Microsoft Office skills (Outlook, Excel,

Qualifications

• Previous relevant professional experience is required for this position.
• Minimum of 3–5 years of experience in administrative support, customer service, sales operations, purchasing, or order processing.
• Strong proficiency in Microsoft Outlook, Excel, and Word.
• Experience working with business management, accounting, inventory, or order processing software.
• Excellent computer skills, data-entry accuracy, and the ability to navigate multiple systems efficiently.
• Strong written and verbal communication skills.
• Exceptional organizational skills and attention to detail.
• Proven ability to manage competing priorities and maintain accuracy in a busy office environment.
• Ability to independently troubleshoot routine issues and exercise sound judgment.
• Demonstrated reliability, accountability, and consistent follow-through.

Responsibilities

• Accurately enter, process, and manage customer sales orders, including part numbers, pricing, quantities, and customer information.
• Review orders for accuracy, verify special billing requirements, and ensure pricing and margins align with company guidelines.
• Process website orders and coordinate fulfillment methods, including drop shipments, deliveries, and UPS shipments.
• Identify and resolve order discrepancies before they result in processing delays.
• Communicate with sales representatives and customers regarding order status, product availability, and fulfillment timelines.
• Prepare, enter, and process vendor purchase orders accurately and efficiently.
• Submit purchase orders through vendor portals, email, and other established purchasing channels.
• Link customer sales orders to corresponding purchase orders when necessary.
• Maintain organized purchasing records and ensure orders are processed in a timely manner.
• Review vendor order acknowledgments and confirmations for accuracy.
• Verify vendor pricing, quantities, part numbers, and estimated shipping dates.
• Identify discrepancies and proactively coordinate corrections with vendors.
• Follow up on missing confirmations, delayed orders, and outstanding purchasing matters.
• Maintain accurate information within company systems.
• Enter and process service work orders for SCBA flow testing, equipment repairs, compressor service, fit testing, and other service-related activities.
• Prepare service-related purchase orders and assist with order entry for the turnout gear cleaning and repair department.
• Coordinate with service personnel to ensure work orders are documented accurately and processed efficiently.
• Assist with tracking service orders and communicating updates as needed.
• Monitor open orders, backorders, and outstanding vendor confirmations.
• Proactively follow up on delayed shipments and unresolved order issues.
• Coordinate reorders and communicate relevant updates to internal departments.
• Process and distribute customer invoices accurately and promptly.
• Respond professionally to customer inquiries regarding orders, billing, and shipment status.
• Ensure open tasks are followed through to completion.

Skills

Communication skills

Data entry accuracy

Organizational skills

Multitasking

Problem solving

Independence

Tools

ERP software

Accounting software

Inventory management systems

Job description

Industrial Protection Services, LLC (IPS) is seeking an experienced, dependable, and highly organized Sales & Operations Support Specialist to join our Salem, NH team. This role supports sales, service, purchasing, and daily operations by processing orders, coordinating with vendors, tracking shipments, maintaining records, and providing administrative support across multiple departments.

The ideal candidate has 3–5 years of relevant experience, strong Microsoft Office skills (Outlook, Excel,