Sales Process Specialist

UL Solutions; Melville (NY); On-site; USD 60,000 - 72,000; Full time

Job summary

UL Solutions is hiring for a Customer Service/Inside Sales role in Melville, NY. You will support post-sales activities, renewals, and expansion planning while partnering with sales professionals to drive growth and customer satisfaction.

In this role you will coordinate post-sale tasks, serve as the primary contact for customers, and work with internal teams to resolve issues, build trust, and ensure timely TIC compliance and product adoption.

Qualifications

• High school diploma or equivalent.
• 2+ years of related experience in Customer Service and/or Inside Sales.
• Proficient with MS Office and CRM software.
• Strong business acumen and understanding of sales processes.
• Highly organized and self-directed.
• Excellent communication and relationship-building skills.

Responsibilities

• Collaborate with account owner on renewal strategy and expansion opportunities.
• Coordinate post-sale activities to ensure TIC requirements and adoption timelines.
• Serve as single point of contact for post-sales services and ongoing relationship support.
• Build trust and loyalty with customer contacts; relay feedback internally.
• Connect customer personnel to UL personnel when applicable.
• Own a variety of product, investment, and technical issues and ensure resolution.
• Support implementation and fulfilment teams to deliver solutions post-sale.
• Collaborate with internal resources until issues are resolved and communicated to customer.
• Build an internal UL problem solving network and improve delivery.
• Perform other duties as directed.

Skills

Customer Service

Inside Sales

Communication

Relationship Building

Administrative Skills

Education

High school diploma

Tools

MS Office

CRM software

Job description

Job Description

Works under minimal supervision take a broad perspective to resolve customer inquiries and support UL’s sales professionals, including but not limited to inquiry follow-up, quote generation, case development, and order processing, as required.

Responsibilities

• Uses knowledge and relationships from guiding post-sales implementation of Testing, Inspection and Certification (TIC) products and services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities.
• Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
• Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
• Builds trust, transparency, and loyalty with customer contacts. Directs feedback internally when appropriate.
• Connects customer personnel to relevant UL personnel when applicable.
• Takes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customers perspective.
• Supports implementation and fulfilment teams to deliver solution to customer post-sale.
• Collaborates with internal resources until an issue is resolved and communicated to customer.
• Builds an internal UL problem solving network, works under moderate guidance and engages internal personnel to problems, improve delivery, etc.
• Performs other duties as directed.

Qualifications

• High school diploma
• 2+ years of related experience Customer Service and/or Inside Sales experience
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
• Business acumen and a sufficient understanding of business sales processes
• Highly organized and self-directed
• Strong communication, relationship building and administrative skills

What we offer

Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $60,000 - $ 72,000 which includes a base salary of $50,000. - 60,000. and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.
This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
The application deadline for this position is 4/26/2027