Sales Process Specialist

UL Solutions; Camas (WA); Sur place; USD 60 000 - 72 000; Plein temps

Avantages offerts par ce poste

Health benefits: medical, dental and V

401K plan

Paid time off: 15 days

Holiday and floating holidays: 12 days

Sick time: 72 hours

Résumé du poste

UL Solutions in Camas, WA is seeking a customer-facing professional to support UL’s sales team by handling inquiries, generating quotes, developing cases, and processing orders.

You will engage with customers, coordinate pre- and post-sale actions, and collaborate with account managers and engineers to ensure timely delivery and compliant certification requirements.

This role emphasizes independence, strong organization, and proactive problem-solving to drive customer success.

Qualifications

• High school diploma required.
• 2+ years of customer service or inside sales experience.
• Proficient in MS Office and CRM software.
• Strong communication and organizational skills.
• Business acumen and understanding of sales processes.

Responsabilités

• Respond to customer inquiries via phone or email and assist with admin tasks.
• Coordinate pre- and post-sale actions to meet certification and adoption timelines.
• Develop quotes using pricing tools and convert quotes to orders in ERP.
• Support account managers and SE/ISEs with admin tasks.
• Build internal UL problem-solving networks to improve delivery and customer experience.
• Meet timelines for pre- and post-sales activities.
• Collaborate with internal teams to resolve inquiries and communicate clearly to customers.

Connaissances

Customer service

Inside sales

Communication

Organization

Relationship building

Formation

High school diploma

Outils

MS Office

CRM software

Description du poste

Job Description

Works under minimal supervision take a broad perspective to resolve customer inquiries and support UL’s sales professionals, including but not limited to inquiry follow-up, quote generation, case development, and order processing, as required.

Job Description

Works under minimal supervision take a broad perspective to resolve customer inquiries and support UL’s sales professionals, including but not limited to inquiry follow-up, quote generation, case development, and order processing, as required.

Responsibilities

• Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities.
• Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
• Works independently mostly and may need limited supervision only on complex new assignments - to develop and share quotes using standardized pricing tools.
• Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP.
• Support account managers & SE/ISEs by performing included but not limited to admin-related tasks.
• Acts as an informal resource and mentor for colleagues with less experience
• Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate.
• Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities.
• Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested.
• Completes a variety of atypical assignments of high complexity.
• Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable
• Build an internal UL problem-solving network and proactively engage internal personnel to anticipate problems, improve delivery, and develop solutions that improve ULS’ customer experience.
• Meet established timelines for pre-and post-sales activities.
• Works within defined technical processes and procedures or methodologies and may help determine the appropriate approach for new assignments.
• Performs other duties as directed.

Qualifications

• High school diploma
• 2+ years of related experience Customer Service and/or Inside Sales experience
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
• Business acumen and a sufficient understanding of business sales processes
• Highly organized and self-directed
• Strong communication, relationship building and administrative skills

What we offer:

Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $60,000 - $ 72,000 which includes a base salary of $50,000. - 60,000. and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.

This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

The application deadline for this position is 4/26/2027