Associate Sales Process Specialist

UL Solutions; Melville (NY); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401K

Paid time off

Vacation days

Holidays

Sick time

Job summary

UL Solutions in Melville, NY is seeking a detail-oriented Sales Support Specialist to handle customer inquiries by phone or email and manage admin tasks across pre- and post-sale processes. You will prepare quotes using pricing tools and convert them into orders in ERP, while supporting account managers and SE/ISEs.

Ideal candidates have under 1 year of related experience, strong MS Office and CRM skills, and a solid understanding of sales processes. English proficiency is preferred.

Qualifications

• High school diploma or equivalent required.
• Less than 1 year of related experience preferred.
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook) and CRM software.
• Strong business sense and understanding of sales processes.
• Sufficient understanding of UL products/services to generate quotes.
• Experience managing internal systems and data sources.
• Strong communication and administrative skills.
• English proficiency preferred.

Responsibilities

• Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities.
• Coordinates pre- and post-sale actions to ensure customers meet TIC certification requirements and product timelines.
• Develops and shares quotes using standardized pricing tools; prepares quotes and processes orders in ERP.
• Supports account managers and SE/ISEs with admin-related tasks and order processing.
• Additionally, connects customers to UL personnel (Account Manager, SEs/ISEs, delivery teams, engineers) as needed.
• Tracks account history and data from internal sources to aid account understanding and opportunities.
• Collaborates with internal resources to resolve inquiries and ensure customers receive the correct information and results.
• Provides input to sales strategy based on customer relationships and needs.

Skills

MS Office

CRM

Business acumen

Sales process knowledge

English proficiency

Education

High school diploma

Job description

Job Description

• Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities
• Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines
• Works within standard operating procedures under supervision to develop and share quotes using standardized pricing tools
• Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP
• Support account managers & SE/ISEs by performing included but not limited to admin-related tasks
• Applies experience and skills to complete assigned work within own area of expertise
• Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate
• Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities
• Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested
• Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable
• Build an internal UL problem-solving network and proactively engage internal personnel to
• anticipate problems, improve delivery, and develop solutions that improve ULS’ customer experience
• Meet established timelines for pre-and post-sales activities.
• Works with a moderate degree of supervision
• Performs other duties as directed.

QUALIFICATIONS

• High school diploma
• Under 1 years of related experience
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
• Business acumen and a sufficient understanding of business sales processes
• Sufficient understanding of core UL products / services for aligned industry to effectively generate quotes.
• Experience managing internal systems and data sources
• Strong communication and administrative skills
• English proficiency preferred.

What we offer:

Total Rewards:

We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $57,600 - $62,400 which includes a base salary of $48,000. - 52,000. and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours). The application deadline for this position is 4/26/27.