Sales Process Specialist

Underwriters Laboratories Inc.; Northbrook (IL); Presencial; USD 60.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k)

Paid time off

Descripción de la vacante

Underwriters Laboratories Inc. in Northbrook, IL seeks a customer-focused post-sales associate to support UL’s sales professionals. You will handle inquiries, assist with renewals, quotes, case development, and order processing with minimal supervision.

You will collaborate with account owners, coordinate post-sale activities to ensure TIC certification needs are met, and serve as the main contact for ongoing relationship support with assigned customers.

Formación

• High school diploma required.
• 2+ years of related experience in Customer Service and/or Inside Sales.
• Proficient in MS Office and CRM software; strong business acumen and organized workflow.

Responsabilidades

• Resolve customer inquiries and support UL’s sales professionals with post-sale tasks.
• Collaborate with account owner on renewal strategy and expansion opportunities.
• Coordinate post-sale activities to ensure TIC requirements and adoption timelines are met.
• Serve as single point of contact for post-sales services and relationship support.
• Directly connect customer contacts to UL personnel as appropriate.
• Own and resolve product, investment, and technical issues from the customer perspective.

Conocimientos

Communication

Relationship building

Administrative skills

Educación

High School Diploma

Herramientas

MS Office (Word, PowerPoint, Excel, Outlook)

CRM software

Descripción del empleo

Works under minimal supervision take a broad perspective to resolve customer inquiries andsupport UL’s sales professionals, including but not limited to inquiry follow-up, quote generation, case development, and order processing, as required.

Responsibilities

• Uses knowledge and relationships from guiding post-sales implementation of Testing, Inspection and Certification (TIC) products and services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities.
• Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
• Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
• Builds trust, transparency, and loyalty with customer contacts. Directs feedback internally when appropriate.
• Connects customer personnel to relevant UL personnel when applicable.
• Takes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customers perspective.
• Supports implementation and fulfilment teams to deliver solution to customer post-sale.
• Collaborates with internal resources until an issue is resolved and communicated to customer.
• Builds an internal UL problem solving network, works under moderate guidance and engages internal personnel to problems, improve delivery, etc.
• Performs other duties as directed.

Qualifications

• High school diploma
• 2+ years of related experience Customer Service and/or Inside Sales experience
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
• Business acumen and a sufficient understanding of business sales processesHighly organized and self-directed
• Strong communication, relationship building and administrative skills

What we offer:

Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimatedannual compensation for this position is$60,000 - $ 72,000 which includes a base salary of $50,000. - 60,000. and 100% on target performance.Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.

This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

The application deadline for this position is 4/26/2027

Job Info

• Job Identification 11420
• Job Category Sales (SIP eligible)
• Posting Date 11/03/2026, 03:58 PM
• Degree Level High School Graduate
• Job Shift Day
• Locations 12 Laboratory Drive, Durham, NC, 27713, US 333 Pfingsten Road, Northbrook, IL, 60062, US 14301 SE 1st Street, Vancouver, WA, 98684, US 175 Broadhollow Road, Melville, NY, 11747, US