Sales Process Specialist

UL, LLC; Camas (WA); Hybrid; USD 60,000 - 72,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Job summary

UL LLC is seeking an experienced Inside Sales/Customer Service professional in Washington. The role involves handling customer inquiries, generating quotes, and processing orders, supporting sales teams and ensuring TIC certification timelines are met.

The ideal candidate has 2+ years in related roles, is highly organized, proficient in MS Office and CRM software, and capable of working with minimal supervision in a hybrid environment. Eligible for UL’s incentive plan and benefits.

Qualifications

• High school diploma and 2+ years in Customer Service or Inside Sales.
• Proficient in MS Office and CRM software.
• Strong communication and organizational skills.

Responsibilities

• Answer customer inquiries via phone or email and process orders.
• Coordinate pre- and post-sale actions to ensure TIC certification requirements.
• Prepare and share quotes, then convert quotes into Orders using ERP.
• Support account managers and SE/ISEs with admin tasks.

Skills

MS Office

CRM software

Customer service

Communication skills

Education

High school diploma

Tools

MS Excel

Job description

Works under minimal supervision take a broad perspective to resolve customer inquiries and support UL’s sales professionals, including but not limited to inquiry follow-up, quote generation, case development, and order processing, as required.

• Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities.
• Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
• Works independently mostly and may need limited supervision only on complex new assignments - to develop and share quotes using standardized pricing tools.
• Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP.
• Support account managers & SE/ISEs by performing included but not limited to admin-related tasks.
• Acts as an informal resource and mentor for colleagues with less experience
• Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate.
• Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities.
• Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested.
• Completes a variety of atypical assignments of high complexity.
• Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable
• Build an internal UL problem-solving network and proactively engage internal personnel to anticipate problems, improve delivery, and develop solutions that improve ULS’ customer experience.
• Meet established timelines for pre-and post-sales activities.
• Works within defined technical processes and procedures or methodologies and may help determine the appropriate approach for new assignments.
• Performs other duties as directed.
• High school diploma
• 2+ years of related experience Customer Service and/or Inside Sales experience
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
• Business acumen and a sufficient understanding of business sales processes
• Highly organized and self-directed
• Strong communication, relationship building and administrative skills

What we offer:

Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $60,000 - $ 72,000 which includes a base salary of $50,000. - 60,000. and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.

This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

The application deadline for this position is 4/26/2027

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#LI-Hybrid

UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:

Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.