Associate Sales Process Specialist

UL Solutions; Raleigh (NC); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Health benefits (medical, dental, and视

401K retirement plan

Paid time off (vacation, holidays, and

Job summary

UL Solutions in Raleigh, NC seeks an entry-level administrative sales support professional to handle inquiries and admin tasks. You will prepare quotes, process orders via ERP, and assist account managers and SE/ISEs.

Responsibilities include tracking account history, coordinating pre- and post-sale activities, and collaborating with internal teams to ensure accurate messaging and timely delivery. English proficiency preferred.

Qualifications

• Proficient in MS Office (Word, Excel, Outlook).
• Strong business acumen and understanding of sales processes.
• Excellent verbal and written communication skills.
• Experience with internal data sources and systems.

Responsibilities

• Engages with customers by phone or email to address inquiries and admin tasks.
• Coordinates pre- and post-sale actions to meet TIC certification and timelines.
• Develops and shares quotes using standardized pricing tools.
• Processes quotes into orders using ERP and supports account managers.
• Collaborates with internal teams to resolve inquiries and ensure accurate messaging.
• Tracks account history and supply data to inform sales strategy.
• Builds internal UL problem-solving network to anticipate issues and improve delivery.
• Works under supervision to meet established timelines.

Education

High school diploma

Tools

MS Office

CRM software

ERP system

Job description

Job Description

• Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities
• Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines
• Works within standard operating procedures under supervision to develop and share quotes using standardized pricing tools
• Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP
• Support account managers & SE/ISEs by performing included but not limited to admin-related tasks
• Applies experience and skills to complete assigned work within own area of expertise
• Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate
• Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities
• Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested
• Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable
• Build an internal UL problem-solving network and proactively engage internal personnel to
• anticipate problems, improve delivery, and develop solutions that improve ULS’ customer experience
• Meet established timelines for pre-and post-sales activities.
• Works with a moderate degree of supervision
• Performs other duties as directed.

QUALIFICATIONS

• High school diploma
• Under 1 years of related experience
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
• Business acumen and a sufficient understanding of business sales processes
• Sufficient understanding of core UL products / services for aligned industry to effectively generate quotes.
• Experience managing internal systems and data sources
• Strong communication and administrative skills
• English proficiency preferred.

What we offer:

Total Rewards:

We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $57,600 - $62,400 which includes a base salary of $48,000. - 52,000. and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours). The application deadline for this position is 4/26/27.