Sales Process Specialist

UL Solutions; Vancouver (WA); Presencial; USD 60.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401K plan

Paid time off

Descripción de la vacante

UL Solutions in the United States is seeking a proactive post-sales support professional to assist sales, generate quotes, manage cases, and process orders. You will coordinate renewals and expansion opportunities while serving as the main post-sales contact for assigned customers.

The role requires 2+ years in customer service or inside sales, strong MS Office and CRM skills, and excellent communication. A competitive total rewards package is provided, with health, retirement, and PTO benefits.

Formación

• Minimum a high school diploma and 2+ years in customer service or inside sales.
• Proficient with MS Office and CRM software; strong business acumen.
• Excellent communication and organizational skills are required.

Responsabilidades

• Support post-sales activities including follow-up, quotes, case development and order processing.
• Collaborate with account owners on renewal strategy and expansions.
• Coordinate post-sale activities to meet TIC requirements and timelines.
• Serve as single point of contact for post-sales services and relationships.
• Direct feedback internally and connect customers with UL personnel when needed.
• Resolve issues from the customer's perspective and ensure complete resolution.

Conocimientos

Customer service

Inside sales

MS Office

CRM software

Communication

Organization

Educación

High school diploma

Herramientas

MS Office Suite

CRM system

Descripción del empleo

Job Description

Works under minimal supervision take a broad perspective to resolve customer inquiries and support UL’s sales professionals, including but not limited to inquiry follow-up, quote generation, case development, and order processing, as required.

Responsibilities

• Uses knowledge and relationships from guiding post-sales implementation of Testing, Inspection and Certification (TIC) products and services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities.
• Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
• Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
• Builds trust, transparency, and loyalty with customer contacts. Directs feedback internally when appropriate.
• Connects customer personnel to relevant UL personnel when applicable.
• Takes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customers perspective.
• Supports implementation and fulfilment teams to deliver solution to customer post-sale.
• Collaborates with internal resources until an issue is resolved and communicated to customer.
• Builds an internal UL problem solving network, works under moderate guidance and engages internal personnel to problems, improve delivery, etc.
• Performs other duties as directed.

Qualifications

• High school diploma
• 2+ years of related experience Customer Service and/or Inside Sales experience
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
• Business acumen and a sufficient understanding of business sales processes
• Highly organized and self-directed
• Strong communication, relationship building and administrative skills

What we offer

Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $60,000 - $ 72,000 which includes a base salary of $50,000. - 60,000. and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.
This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
The application deadline for this position is 4/26/2027