Sales Process Specialist

UL Solutions; Chicago (IL); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Health benefits (medical, dental, and

Paid time off

Job summary

UL Solutions is seeking a customer-focused professional to handle inquiries and drive pre- and post-sale actions in a fast-paced environment. You will prepare quotes, manage orders in ERP, and support account managers and engineering specialists to meet certification requirements.

The role emphasizes organization, relationship building, and collaboration with internal teams across Northbrook, IL and other US locations.

Qualifications

• Proficient in MS Office (Word, PowerPoint, Excel, Outlook).
• Strong communication and relationship-building abilities.
• Highly organized and self-directed with administrative skills.

Responsibilities

• Answer customer inquiries via phone or email and handle admin tasks.
• Coordinate pre- and post-sale actions to meet TIC certification and adoption timelines.
• Prepare quotes using pricing tools and convert quotes to orders in ERP.
• Support account managers and SE/ISEs with administrative tasks.
• Mentor colleagues and connect customers with UL personnel as needed.
• Track account history and supply data to inform sales strategy.

Skills

MS Office proficiency

Communication skills

Administrative skills

Education

High School Diploma

Tools

CRM software

Job description

Responsibilities

• Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities.
• Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
• Works independently mostly and may need limited supervision only on complex new assignments - to develop and share quotes using standardized pricing tools.
• Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP.
• Support account managers & SE/ISEs by performing included but not limited to admin-related tasks.
• Acts as an informal resource and mentor for colleagues with less experience
• Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate.
• Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities.
• Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested.
• Completes a variety of atypical assignments of high complexity.
• Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable
• Build an internal UL problem-solving network and proactively engage internal personnel to anticipate problems, improve delivery, and develop solutions that improve ULS’ customer experience.
• Meet established timelines for pre-and post-sales activities.
• Works within defined technical processes and procedures or methodologies and may help determine the appropriate approach for new assignments.
• Performs other duties as directed.

Qualifications

• High school diploma
• 2+ years of related experience Customer Service and/or Inside Sales experience
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
• Business acumen and a sufficient understanding of business sales processes
• Highly organized and self-directed
• Strong communication, relationship building and administrative skills

What we offer

Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $60,000 - $ 72,000 which includes a base salary of $50,000. - 60,000. and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.

• health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country.
• We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

The application deadline for this position is 4/26/2027

Job Info

• Job Identification 11293
• Job Category Sales (SIP eligible)
• Posting Date 10/26/2026, 10:10 PM
• Degree Level High School GraduateJob Shift Day
• Locations Northbrook, IL, United States, Camas, WA, United States, Raleigh, NC, United States