Sales-Oriented Customer Support Specialist

heilind; Pottstown (Montgomery County); On-site; USD 42,000 - 54,000; Full time

Job summary

Heilind in Montgomery County, PA is seeking a Customer Service Representative to support Inside Sales and Branch Management, handling order entry, reporting, and administrative tasks.

You will learn the business, collaborate with the team, and strive for on-time delivery while developing Excel and CRM skills, building strong relationships with customers and suppliers as you grow within the organization.

Qualifications

• Associate degree or 1-2 years of progressively responsible experience in an office or related customer service environment.
• Excellent interpersonal and communication skills.
• Advanced knowledge of Excel, Outlook, and Word.
• Ability to multi-task and manage multiple daily priorities.

Responsibilities

• Handle order entry and maintenance for branch customers.
• Prepare and maintain various spreadsheets using MS Excel.
• Support reporting and backlog review for branch management.
• Provide back-up support for the sales team and assist with account growth.

Skills

Excel

Outlook

Word

Customer Service

Phone Etiquette

Multi-tasking

Interpersonal Skills

Education

Associate degree

1-2 years experience

Tools

CRM system

Job description

Heilind in Montgomery County, PA is seeking a Customer Service Representative to support Inside Sales and Branch Management, handling order entry, reporting, and administrative tasks.

You will learn the business, collaborate with the team, and strive for on-time delivery while developing Excel and CRM skills, building strong relationships with customers and suppliers as you grow within the organization.