Sales Order Orchestrator

VDL USA Holding Inc; United States; On-site; USD 40,000 - 70,000; Full time

Job summary

VDL USA Holding Inc. is seeking a Sales Support Specialist to process customer orders with accuracy and efficiency, acting as a pivotal liaison between customers and internal departments.

The role ensures smooth order fulfillment by coordinating with engineering, production planning, and sales teams to meet requirements and delivery expectations. The ideal candidate will review order details, resolve discrepancies, and maintain clear communication on order status, shipments, and invoicing while

Qualifications

• <128 characters>High School diploma or equivalent.
• <128 characters>Minimum 3 years of administrative sales support in manufacturing.
• <128 characters>Experience in custom manufacturing or engineered-to-order is preferred.
• <128 characters>Strong communication and data entry accuracy.

Responsibilities

• Enter purchase orders (POs) from customer portals into the ERP system accurately.
• Create production or sales orders with correct pricing, revisions, and specifications.
• Validate technical requirements with Engineering Administrator.
• Coordinate delivery schedules with Production Planning and inform customers.
• Provide timely order status updates via email or portals.
• Generate transport/shipping docs and notify customers when ready to ship.
• Prepare and issue customer invoices via email or portals.
• Support the sales team with travel coordination, KPI tracking, and reporting.

Skills

Communication skills

Order analysis

Time management

Attention to detail

Problem solving

Engineering drawings interpretation

Cross-functional collaboration

Shipping documentation

Invoicing procedures

Documentation and recordkeeping

Education

High School diploma

Tools

SAP

Oracle

Job description

VDL USA Holding Inc. is seeking a Sales Support Specialist to process customer orders with accuracy and efficiency, acting as a pivotal liaison between customers and internal departments.

The role ensures smooth order fulfillment by coordinating with engineering, production planning, and sales teams to meet requirements and delivery expectations. The ideal candidate will review order details, resolve discrepancies, and maintain clear communication on order status, shipments, and invoicing while