Order Orchestration & Customer Experience Specialist

Appliedcontrol; Centennial (CO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA/FSA options

401k with employer match

Paid holidays

Paid time off

Job summary

Applied Control is seeking a Customer Service Specialist to manage the order entry, purchasing, expediting, and provide order status to customers. You will work closely with Sales, Accounting, Operations, and Suppliers to deliver timely updates and exceptional customer experiences.

Responsibilities include handling order administration, supporting the Sales team, resolving issues, and coordinating with multiple departments to ensure on-time shipping and accurate invoicing.

Qualifications

• 1-2 years of experience with order entry, purchasing, and expediting.
• Experience with an ERP system.
• Aptitude to consistently execute standard operating procedures, delivering quality results.
• Thrives on providing and enhancing exceptional customer experiences.
• Capable of managing multiple tasks and deadlines simultaneously.
• Ability to communicate and collaborate with teammates across departments to meet customer needs or resolve issues.

Responsibilities

• Execute order administration and management including order entry, purchasing, date management, expediting, change orders, return authorizations, and documentation.
• Support the Sales team in meeting customer needs and providing exceptional customer experiences.
• Coordinate with the Sales team to deliver timely responses to customer requests including resolving order issues, providing status updates, and expediting as needed.
• Collaborate with Order Administrator team to provide back-up support & assistance with workload and problem solving.
• Collaborate with the Accounting team to resolve pricing and invoicing issues.
• Communicate with the Operations team to ensure orders are completed and shipped out on-time and correctly.
• Other duties as assigned in support of delivering exceptional customer experiences.

Skills

Order entry & purchasing

Expediting

ERP system

SOP adherence

Customer service

Cross-functional collaboration

Multitasking

MS Outlook/Office

Tools

ERP software

Job description

Applied Control is seeking a Customer Service Specialist to manage the order entry, purchasing, expediting, and provide order status to customers. You will work closely with Sales, Accounting, Operations, and Suppliers to deliver timely updates and exceptional customer experiences.

Responsibilities include handling order administration, supporting the Sales team, resolving issues, and coordinating with multiple departments to ensure on-time shipping and accurate invoicing.