Order Management Pro: Delivery & Support

VisionWorks; San Antonio (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

Visionworks is seeking an Order Management Specialist to provide front-line support to field operators through written and verbal communications and thorough analysis of requests and issues. You will track and complete updates to customer orders submitted to our central manufacturing facilities, and perform receiving, shipping and inventory functions to ensure optimal delivery performance.

The role requires accuracy, strong communication, and the ability to manage data and documentation for

Qualifications

• 1-3 years in customer service or order management.
• Proficiency with Microsoft Outlook and Excel.
• Familiarity with database applications.

Responsibilities

• Handle incoming calls, emails or chats from retail associates.
• Research orders across systems to resolve customer orders.
• Provide product information and support to associates.
• Complete daily reports and data entry.
• Accurately document associate requests and information.

Skills

Customer service

Order management

Communication

Education

High School Diploma or GED

Tools

Outlook

Excel

Databases

Job description

Visionworks is seeking an Order Management Specialist to provide front-line support to field operators through written and verbal communications and thorough analysis of requests and issues. You will track and complete updates to customer orders submitted to our central manufacturing facilities, and perform receiving, shipping and inventory functions to ensure optimal delivery performance.

The role requires accuracy, strong communication, and the ability to manage data and documentation for