ERP-Savvy Manufacturing Sales Support Specialist

VDL USA Holding Inc; Flowery Branch (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

VDL USA Holding Inc is seeking a Sales Support Specialist responsible for processing customer orders with accuracy and efficiency, acting as the liaison between customers and internal departments. You will coordinate with engineering, production planning, and sales to meet customer requirements and delivery expectations.

You will identify and resolve discrepancies, provide timely order status updates, and generate shipping documents and invoices.

Qualifications

• High School diploma or equivalent.
• At least 3 years of administrative sales support experience in a manufacturing environment.
• Experience in custom manufacturing, made-to-order, or engineered-to-order environments preferred.

Responsibilities

• Enter POs from customer portals into the ERP system accurately.
• Create production/sales orders with correct pricing and specs.
• Validate technical requirements with Engineering Administrator.
• Confirm delivery schedules with Production Planning.
• Provide timely order status updates to customers.
• Generate transport, shipping docs, and notify when orders ship.
• Prepare and issue customer invoices.
• Support sales with travel coordination, KPI tracking, and reporting.

Skills

Customer communication

Attention to detail

Time management

Problem solving

Cross-functional collaboration

Data entry accuracy

Written communication

Education

High School diploma

Tools

ERP systems (SAP/Oracle)

Job description

VDL USA Holding Inc is seeking a Sales Support Specialist responsible for processing customer orders with accuracy and efficiency, acting as the liaison between customers and internal departments. You will coordinate with engineering, production planning, and sales to meet customer requirements and delivery expectations.

You will identify and resolve discrepancies, provide timely order status updates, and generate shipping documents and invoices.