Sales & Order Fulfillment Specialist

US11 Electrolux Consumer Products, Inc; United States; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Discounts on Electrolux products

Family-friendly benefits

Insurance policy plan

Extensive learning opportunities and a

flexible career path

Job summary

Electrolux Consumer Products, Inc. in Charlotte, NC is seeking a Sales Support Specialist, CDI, to support aftermarket growth by ensuring seamless order execution and operational support for Independent Retailers and Builder Distributors.

You will work with Sales, Supply Chain, Logistics, and Customer Service teams to resolve issues and drive a positive customer experience. The ideal candidate is analytical, detail-oriented, customer-focused, and proactive, with strong problem-solving skills and

Qualifications

• Bachelor's degree required.
• 2+ years in Sales Support, Sales Operations, Customer Service, Order Management, or related field.
• Experience analyzing data and creating reports to measure customer or operational performance.
• Proficiency with Microsoft Excel and business systems such as ERP, CRM, or EDI platforms.

Responsibilities

• Manage end-to-end order fulfillment process, including order entry, maintenance, tracking, and issue resolution.
• Monitor order activity, inventory levels, and shipment performance to ensure timely fulfillment and customer satisfaction.
• Investigate and resolve order exceptions, EDI transaction issues, and fulfillment discrepancies.
• Develop and maintain operational reports and dashboards to support performance tracking and decision-making.
• Partner with Sales, Supply Chain, Logistics, Customer Service, and Operations teams to resolve customer issues and support business objectives.
• Maintain accurate customer, pricing, and order master data.
• Analyze operational performance and identify opportunities to improve service levels and efficiency.
• Support process improvement initiatives that enhance customer experience and business results.

Skills

Analytical thinking

Detail oriented

Customer focus

Cross-functional collaboration

Problem solving

Education

Bachelor's degree

Tools

ERP

CRM

EDI platforms

Job description

Electrolux Consumer Products, Inc. in Charlotte, NC is seeking a Sales Support Specialist, CDI, to support aftermarket growth by ensuring seamless order execution and operational support for Independent Retailers and Builder Distributors.

You will work with Sales, Supply Chain, Logistics, and Customer Service teams to resolve issues and drive a positive customer experience. The ideal candidate is analytical, detail-oriented, customer-focused, and proactive, with strong problem-solving skills and