Sales Support Specialist - Ownership Solutions

Electrolux Group; Charlotte (NC); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Product discounts

Family benefits

Insurance

Learning opportunities

Job summary

Electrolux Group North America is seeking a Sales Support Specialist, Consumer Direct Interaction (CDI) to drive aftermarket growth by ensuring seamless order execution and strong customer support for Independent Retailers and Builder Distributors. You’ll partner with Sales, Supply Chain, Logistics, and Customer Service to resolve issues, improve service, and enhance the customer experience.

The role favors analytical, detailed, and proactive candidates who leverage data for continuous

Qualifications

• Bachelor's degree required.
• 2+ years in Sales Support, Sales Operations, Customer Service, Order Management, or related field.
• Experience analyzing data and creating reports to measure customer or operational performance.
• Proficiency with Microsoft Excel and business systems such as ERP, CRM, or EDI platforms.

Responsibilities

• Manage end-to-end order fulfillment: entry, maintenance, tracking, and resolution.
• Monitor order activity, inventory levels, and shipment performance for timely fulfillment.
• Investigate and resolve order exceptions and EDI issues.
• Develop and maintain operational reports and dashboards for performance tracking.
• Collaborate with Sales, Supply Chain, Logistics, Customer Service, and Operations to resolve issues.

Skills

Data analysis

Cross-functional collaboration

Excel proficiency

Education

Bachelor's degree

Tools

ERP

CRM

EDI

Job description

Job Description

Join us to create change and have an impact in homes around the world.

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Where you’ll be:

This position will be based in the Charlotte, NC HQ; hybrid work policy model.

All About the Role:

As a Sales Support Specialist, Consumer Direct Interaction (CDI), you will support the growth of Electrolux's aftermarket business by ensuring seamless order execution and operational support for Independent Retailers and Builder Distributors. Acting as the voice of the customer, you will partner with Sales, Supply Chain, Logistics, and Customer Service teams to resolve operational issues, improve service levels, and drive a positive customer experience. The ideal candidate is analytical, detail-oriented, customer-focused, and proactive, with strong problem-solving skills and the ability to leverage data to support business decisions and continuous improvement initiatives.

Key Responsibilities:

• Manage the end-to-end order fulfillment process, including order entry, maintenance, tracking, and issue resolution.
• Monitor order activity, inventory levels, and shipment performance to ensure timely fulfillment and customer satisfaction.
• Investigate and resolve order exceptions, EDI transaction issues, and fulfillment discrepancies.
• Develop and maintain operational reports and dashboards to support performance tracking and decision-making.
• Partner with Sales, Supply Chain, Logistics, Customer Service, and Operations teams to resolve customer issues and support business objectives.
• Maintain accurate customer, pricing, and order master data.
• Analyze operational performance and identify opportunities to improve service levels and efficiency.
• Support process improvement initiatives that enhance customer experience and business results.

Minimum Qualifications

• Bachelor's degree
• 2+ years of experience in Sales Support, Sales Operations, Customer Service, Order Management, or a related field.
• Experience analyzing data and creating reports to measure customer or operational performance.
• Proficiency with Microsoft Excel and business systems such as ERP, CRM, or EDI platforms.
• Strong problem-solving, organizational, and cross-functional collaboration skills.

Benefits highlights

• Discounts on our award-winning Electrolux products and services
• Family-friendly benefits
• Insurance policy plan
• Extensive learning opportunities and flexible career path

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on: Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [e-mail]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.