D2C Small Parcel Ops Specialist — Data-Driven Fulfillment

Electrolux Home Products, Inc.; Charlotte (NC); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Discounts on Electrolux products and服务

Family-friendly benefits

Insurance policy plan

Extensive learning opportunities and a

flexible career path

Job summary

Electrolux Consumer Products, Inc. in Charlotte, NC is seeking a D2C Small Parcel Operations Specialist to manage day-to-day order operations and drive improvements across our direct-to-consumer channels.

You will collaborate with Customer Engagement, Last Mile, Warehousing, Sales, and IT to enhance fulfillment and customer satisfaction. The role requires 2+ years in operations or related fields, ERP/SAP experience, and strong analytical skills.

Qualifications

• Strong analytical skills to identify process improvement opportunities.
• 2+ years of experience in operations, supply chain, order management, e-commerce, logistics, or related field.
• Experience using ERP systems, such as SAP, to support operational processes and order management activities.
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.

Responsibilities

• Manage day-to-day small parcel order operations across Electrolux D2C platforms, ensuring orders flow efficiently from placement through fulfillment.
• Monitor and resolve order exceptions using multiple systems to support timely and accurate order execution.
• Analyze order management trends and identify root causes of operational issues impacting fulfillment performance.
• Develop and implement corrective actions that reduce manual intervention and improve order processing efficiency.
• Partner with Customer Engagement, Last Mile, Warehousing, and IT teams to improve the end-to-end customer experience.
• Identify gaps in the order-to-fulfillment process and implement solutions that improve service levels and reduce customer churn.
• Evaluate the operational impact of new website features, promotions, and business initiatives, providing data-driven recommendations.
• Support cross-functional projects and continuous improvement initiatives that enhance D2C operational capabilities.

Skills

Analytical skills

Process improvement

Problem solving

Education

High school diploma or GED

Tools

SAP

Microsoft Excel

PowerPoint

Job description

Electrolux Consumer Products, Inc. in Charlotte, NC is seeking a D2C Small Parcel Operations Specialist to manage day-to-day order operations and drive improvements across our direct-to-consumer channels.

You will collaborate with Customer Engagement, Last Mile, Warehousing, Sales, and IT to enhance fulfillment and customer satisfaction. The role requires 2+ years in operations or related fields, ERP/SAP experience, and strong analytical skills.