Sales Ops Coordinator | SAP & Process Optimization

Asahi-Kasei; Fowlerville (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K match

Paid time off

Annual bonus

Tuition assistance

Job summary

The Sales Operations Coordinator at Asahi Kasei Plastics North America, Inc. serves as the key administrative and operational partner to the Sales team, acting as the primary liaison between Sales and Commercial Operations.

This role supports Account Managers by owning customer-related processes, maintaining accurate customer and pricing information, and ensuring timely execution of sales support activities.

Qualifications

• Strong organizational and problem-solving skills.
• Excellent written and oral communication.
• Multitask in a dynamic and high-paced work environment.
• Strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with internal support.
• Computer proficiency with SAP ERP and Microsoft Office.

Responsibilities

• Serve as the primary point of contact between Sales, Commercial Operations, Customer Service, Pricing, and other internal stakeholders.
• Support Account Managers by initiating and coordinating customer setup requests, customer record updates, pricing requests, and other administrative sales activities.
• Assist with gathering, tracking, and maintaining documentation required for customer onboarding, contract administration, pricing approvals, and compliance requirements.
• Coordinate customer and pricing record updates within SAP and monitor requests through completion.
• Partner with Customer Service and Commercial Operations to resolve customer, order, and pricing issues in a timely manner.
• Initiate and track sample requests on behalf of the Sales team, ensuring timely delivery and communication with customers.
• Monitor sales support workflows and follow up with internal departments to ensure requests are progressing according to established timelines.
• Maintain accurate customer, account, and sales-related records within SAP and other business systems.
• Assist in the development, documentation, and continuous improvement of sales processes and operational workflows.
• Generate and distribute reports, sales activity updates, and customer information as requested by management.
• Support special projects and initiatives that improve collaboration between Sales and Commercial Operations.
• Serve as a resource for Account Managers by helping navigate internal processes and escalating issues when necessary.]

Skills

Organizational skills

Communication skills

Multitasking

Attention to detail

SAP ERP

Microsoft Office

Education

Associate degree or equivalent

Tools

SAP

Microsoft Office

Job description

The Sales Operations Coordinator at Asahi Kasei Plastics North America, Inc. serves as the key administrative and operational partner to the Sales team, acting as the primary liaison between Sales and Commercial Operations.

This role supports Account Managers by owning customer-related processes, maintaining accurate customer and pricing information, and ensuring timely execution of sales support activities.