Hybrid Sales Operations Coordinator

Asahi Kasei Plastics North America, Inc.; Fowlerville (MI); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K match

Paid time off

Annual bonus

Tuition assistance

Job summary

Asahi Kasei Plastics North America, Inc. is seeking a Sales Operations Coordinator to serve as the primary liaison between Sales and Commercial Operations.

You will support Account Managers by handling customer setup, pricing requests, and maintaining customer records in SAP, enabling teams to focus on customer engagement. You will help with onboarding documents, pricing approvals, and compliance, generate reports, and drive improvements in sales processes.

Qualifications

• Associate degree or equivalent work experience preferred.
• Experience in sales support, customer service, commercial operations, or a related business function preferred.
• SAP experience preferred.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).

Responsibilities

• Serve as the primary point of contact between Sales, Commercial Operations, Customer Service, Pricing, and other internal stakeholders.
• Support Account Managers by initiating and coordinating customer setup requests, customer record updates, pricing requests, and other administrative sales activities.
• Assist with gathering, tracking, and maintaining documentation required for customer onboarding, contract administration, pricing approvals, and compliance requirements.
• Coordinate customer and pricing record updates within SAP and monitor requests through completion.
• Partner with Customer Service and Commercial Operations to resolve customer, order, and pricing issues in a timely manner.
• Initiate and track sample requests on behalf of the Sales team, ensuring timely delivery and communication with customers.
• Monitor sales support workflows and follow up with internal departments to ensure requests are progressing according to established timelines.
• Maintain accurate customer, account, and sales-related records within SAP and other business systems.
• Assist in the development, documentation, and continuous improvement of sales processes and operational workflows.
• Generate and distribute reports, sales activity updates, and customer information as requested by management.
• Support special projects and initiatives that improve collaboration between Sales and Commercial Operations.

Skills

Communication

Multitasking

Detail-oriented

Customer focus

Education

Associate degree

Tools

SAP ERP

Microsoft Office

Job description

Asahi Kasei Plastics North America, Inc. is seeking a Sales Operations Coordinator to serve as the primary liaison between Sales and Commercial Operations.

You will support Account Managers by handling customer setup, pricing requests, and maintaining customer records in SAP, enabling teams to focus on customer engagement. You will help with onboarding documents, pricing approvals, and compliance, generate reports, and drive improvements in sales processes.