Sales Service Coordinator - Plastic

Kurz Transfer Products; Huntersville (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Kurz Transfer Products is seeking a Sales Service Representative to be the main contact for customers and internal teams. You will ensure timely order fulfillment and accurate documentation while supporting sales goals.

Responsibilities include processing orders, verifying PO accuracy, and communicating with manufacturing and planning teams. A related Associate's degree or 2–3 years of experience is preferred; travel up to 10% may be required.

Qualifications

• Associate's degree in a related field or 2–3 years of relevant work experience.
• Excellent written and verbal communication with internal and external customers.
• Strong math and analytical skills for production specifications and order accuracy.
• Proficiency with MS Office and order entry systems; SAP experience is a plus.

Responsibilities

• Serve as central contact for internal and external customers to deliver service and support.
• Process, initiate, update, and verify sales orders per customer specs.
• Ensure order accuracy, monitor progress, and communicate with stakeholders.
• Maintain records of invoices, purchase orders, and related documents.
• Collaborate with manufacturing, planning, accounting, product and sales teams to resolve issues.
• Travel up to 10% may be required.

Skills

Communication

Problem-solving

Organization

Math skills

Teamwork

MS Office

Windows familiarity

Education

Associate's degree or 2-3 years experience

Tools

SAP

Order Entry software

MS Office

MS Windows

Job description

The Sales Service Representative is the central point of contact for delivering exceptional service and support to both internal and external customers within the Business Area Plastics. . This position is responsible for customer satisfaction, supporting sales revenue goals, and ensuring strong product support, all of which contribute to meeting market share targets.Ensure customer satisfaction through clear communication, timely order fulfillment, and proactive problem-solving.Build and maintain positive relationships with customers.Respond promptly and accurately to customer inquiries regarding product availability.Initiate, process, and update sales orders according to customer specifications.Verify purchase order accuracy and obtain necessary information for order completion.Monitor job order progress and relay information to internal and external stakeholders.Maintain accurate records of invoices, purchase orders, and other relevant documents.Lead internal communication with manufacturing, planning, accounting, product, and sales management teams.Advocate for teamwork in a fast-paced environment.Collaborate with the sales team to promote new products to existing and potential customers.Identify and recommend improvements to systems and processes for enhanced efficiency.The position may involve occasional travel (up to 10%)Other duties as required.Skills and AbilitiesCommunication: Excellent written and verbal communication with a focus on collaboration.Problem-Solving: Strong analytical and problem-solving skills with a proactive approach.Work Environment: Ability to thrive in a fast-paced environment and remain calm under pressure.Organization: Exceptional organizational skills to manage multiple tasks effectively.Math Skills: Solid math skills for interpreting production specifications.Technical Skills: Proficiency in MS Office and experience with order entry software.Continuous improvement: Maintain a process optimization mindset.An Associate's degree in a related field or 2-3 years of relevant work experience. A combination of education and experience may be considered.Proficiency in MS Window’s applicationsExperience in SAP and Order Entry software is a plusStrong math skills