Sales Operations Manager

Socket.dev; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

IPL Schoeller in the Phoenix area seeks a Sales Operations Manager to optimize sales processes, data accuracy, and reporting while partnering with cross-functional teams to align demand with production capabilities.

The role requires 5+ years in Sales Operations in a multi-site manufacturing environment and strong Excel/CRM expertise to drive pricing, quotations, and contract administration.

Qualifications

• Bachelor's degree in Business, Marketing, Supply Chain, Sales, or related field.
• MUST HAVE 5+ years of Sales Operations experience within a multi-site manufacturing environment.
• Experience supporting commercial teams in manufacturing, plastics, packaging, or other product-driven industries.
• Advanced proficiency with Microsoft Excel and CRM platforms (Salesforce, SAP, or similar).
• Strong analytical, reporting, and problem-solving skills with attention to detail.

Responsibilities

• Enhance and streamline sales processes, workflows, and tools for efficiency.
• Manage CRM systems, ensuring data accuracy, reporting, and user adoption.
• Develop reports, forecasts, dashboards, and KPI tracking for decisions.
• Provide data-driven insights to sales leadership.
• Partner with commercial and finance on pricing, quotations, and contracts.
• Support onboarding and training of sales team members.
• Collaborate with production, supply chain, logistics, and customer service.
• Liaise between sales and supply chain to manage lead times and inventory.
• Lead strategic commercial initiatives including product launches and territory planning.
• Champion continuous improvement across the sales organization.

Skills

Analytical thinking

Cross-functional collaboration

Data-driven decisions

Education

Bachelor's degree in Business or related field

Tools

Salesforce

SAP

Excel

Job description

Who We Are

On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants).

The company is headquartered in Dublin, Ireland. IPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end market segments including returnable transit packaging, consumer and industrial packaging, environmental containers and agricultural packaging. The company employs c.4,100 employees across North America (1,600 employees) and Europe (2,500 employees.)

The role

IPL is seeking a highly organized and commercially minded Sales Operations Manager to drive operational excellence and support our sales organization. This role is responsible for optimizing sales processes, improving data accuracy and reporting, and partnering cross-functionally to ensure alignment between customer demand, production capabilities, and business objectives.

Key Responsibilities

• Enhance and streamline sales processes, workflows, and tools to improve efficiency and effectiveness.
• Manage CRM systems, ensuring accurate data, reporting, and user adoption.
• Develop sales reports, forecasts, dashboards, and KPI tracking to support business decisions.
• Provide data-driven insights and recommendations to sales leadership.
• Partner with commercial and finance teams on pricing, quotations, and contract administration.
• Support onboarding and training of sales team members.
• Collaborate with production, supply chain, logistics, and customer service teams to align sales activities with operational capabilities.
• Serve as a key liaison between sales and supply chain to manage lead times, inventory availability, and customer expectations.
• Lead and support strategic commercial initiatives, including product launches, territory planning, and customer segmentation.
• Champion continuous improvement initiatives across the sales organization.

Qualifications

• Bachelor's degree in Business, Marketing, Supply Chain, Sales, or a related field.
• MUST HAVE 5+ years of Sales Operations experience within a multi-site manufacturing environment.
• Experience supporting commercial teams in manufacturing, plastics, packaging, or other product-driven industries.
• Advanced proficiency with Microsoft Excel and CRM platforms (Salesforce, SAP, or similar).
• Strong analytical, reporting, and problem-solving skills with exceptional attention to detail.
• Proven success improving sales processes and supporting high-performing sales organizations.
• Ability to collaborate effectively across multiple functions in a fast-paced environment.
• Project management, sales operations, or data analytics certifications are considered an asset.