Sales Operations Coordinator

Asahi-Kasei; Fowlerville (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K match

Paid time off

Annual bonus

Tuition assistance

Job summary

The Sales Operations Coordinator at Asahi Kasei Plastics North America, Inc. serves as the key administrative and operational partner to the Sales team, acting as the primary liaison between Sales and Commercial Operations.

This role supports Account Managers by owning customer-related processes, maintaining accurate customer and pricing information, and ensuring timely execution of sales support activities.

Qualifications

• Strong organizational and problem-solving skills.
• Excellent written and oral communication.
• Multitask in a dynamic and high-paced work environment.
• Strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with internal support.
• Computer proficiency with SAP ERP and Microsoft Office.

Responsibilities

• Serve as the primary point of contact between Sales, Commercial Operations, Customer Service, Pricing, and other internal stakeholders.
• Support Account Managers by initiating and coordinating customer setup requests, customer record updates, pricing requests, and other administrative sales activities.
• Assist with gathering, tracking, and maintaining documentation required for customer onboarding, contract administration, pricing approvals, and compliance requirements.
• Coordinate customer and pricing record updates within SAP and monitor requests through completion.
• Partner with Customer Service and Commercial Operations to resolve customer, order, and pricing issues in a timely manner.
• Initiate and track sample requests on behalf of the Sales team, ensuring timely delivery and communication with customers.
• Monitor sales support workflows and follow up with internal departments to ensure requests are progressing according to established timelines.
• Maintain accurate customer, account, and sales-related records within SAP and other business systems.
• Assist in the development, documentation, and continuous improvement of sales processes and operational workflows.
• Generate and distribute reports, sales activity updates, and customer information as requested by management.
• Support special projects and initiatives that improve collaboration between Sales and Commercial Operations.
• Serve as a resource for Account Managers by helping navigate internal processes and escalating issues when necessary.]

Skills

Organizational skills

Communication skills

Multitasking

Attention to detail

SAP ERP

Microsoft Office

Education

Associate degree or equivalent

Tools

SAP

Microsoft Office

Job description

The Asahi Kasei Group operates with a commitment of creating for tomorrow. Our business sectors, Material, Homes, and Health Care, contribute to the development of society by anticipating the changing needs of those around the world. We look for candidates that offer a fresh perspective and a variety of skills to help us achieve our commitment. We are currently seeking applications to fill the following job opening at Asahi Kasei Plastics North America where our products are used in a wide array of molding applications including automotive, consumer, electronics, furniture, and industrial parts and they provide excellent solutions for pressure vessels. Company: Asahi Kasei Plastics North America, Inc.

Job Description

The Sales Operations Coordinator serves as a key administrative and operational partner to the Sales team, acting as the primary liaison between Sales and Commercial Operations. This role supports Account Managers by owning customer-related processes, maintaining accurate customer and pricing information, facilitating internal communication, and ensuring timely execution of sales support activities. The position plays a critical role in helping Sales focus on customer engagement while ensuring operational processes are completed efficiently and accurately.

Job Tasks (Essential Duties & Responsibilities)

• Serve as the primary point of contact between Sales, Commercial Operations, Customer Service, Pricing, and other internal stakeholders.
• Support Account Managers by initiating and coordinating customer setup requests, customer record updates, pricing requests, and other administrative sales activities.
• Assist with gathering, tracking, and maintaining documentation required for customer onboarding, contract administration, pricing approvals, and compliance requirements.
• Coordinate customer and pricing record updates within SAP and monitor requests through completion.
• Partner with Customer Service and Commercial Operations to resolve customer, order, and pricing issues in a timely manner.
• Initiate and track sample requests on behalf of the Sales team, ensuring timely delivery and communication with customers.
• Monitor sales support workflows and follow up with internal departments to ensure requests are progressing according to established timelines.
• Maintain accurate customer, account, and sales-related records within SAP and other business systems.
• Assist in the development, documentation, and continuous improvement of sales processes and operational workflows.
• Generate and distribute reports, sales activity updates, and customer information as requested by management.
• Support special projects and initiatives that improve collaboration between Sales and Commercial Operations.
• Serve as a resource for Account Managers by helping navigate internal processes and escalating issues when necessary.

Qualifications (Education, Experience, Licensures, and Certifications)

• Associate degree or equivalent work experience preferred.
• Experience in sales support, customer service, commercial operations, sales administration, or a related business function preferred.
• SAP experience preferred.
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.

Required Skills

• Strong organizational and problem-solving skills.
• Excellent communication skills both written and oral.
• Multitask in a dynamic and high-paced work environment.
• Strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Critical thinking using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Customer-focused mindset with a commitment to providing outstanding internal support.
• Computer proficiency, specifically with SAP ERP/ MRP system, Microsoft office suite.

Work Environment / Physical Demands / Travel

Office setting, some requirements to enter manufacturing facility. Due to 24/7 operation, some work-related issues may require attention after normal business hours and on weekends.

Benefits

• Direct Hire Medical, Dental, Vision
• 401K (match up to 5%, plus an additional 3%, total 8%)
• Paid time off
• Annual Bonus eligible
• Tuition Assistance

As an equal opportunity employer, Asahi Kasei believes a diverse workforce will provide us with the ability to continuously support the changes in the economy, society, and environment.

About Asahi Kasei

The Asahi Kasei Group contributes to life and living for people around the world. Since its foundation in 1922, Asahi Kasei has consistently grown through the proactive transformation of its business portfolio to meet the evolving needs of every age. With more than 46,000 employees around the world, the company contributes to a sustainable society by providing solutions to the world's challenges through its three business sectors of Material, Homes, and Health Care. In North America, Asahi Kasei currently has over 23 business units and 10,000 employees. Our People Asahi Kasei recognizes that our people are our greatest strength. We operate with an emphasis on developing our employees and promoting from within. Our broad spectrum of companies within the Material, Homes, and Health Care sectors allows employees to collaborate across locations and industries. The possibilities for employees will continue to grow as we accelerate new business activity internally and externally through mergers and acquisitions.