Sales & Operations Trainee — Growth & Training Path

DriveTime Automotive Group; Athens (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(K)

Life insurance

Disability coverage

Tuition reimbursement

Paid Time Off

Job summary

DriveTime Family of Brands is seeking a motivated Sales & Operations Support associate to enhance the customer experience at our dealership and support the sales team with vehicle presentations, financing basics, and follow-up with leads. The role emphasizes friendly customer interactions and accurate paperwork processing.

You will work across departments to maintain showroom organization, assist with test drives, and ensure smooth end-to-end customer journeys in a fast-paced, team-oriented

Qualifications

• High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience.
• 1 – 3 years related work experience; Minimum 1 year in hospitality, sales and/or retail with a fast-paced, customer-facing environment.
• Ability to progress through a multi-phase, learning certification of Level 1 and 2 with increasing responsibility.
• Positive attitude with a willingness to learn and grow.
• Valid driver’s license and acceptable driving record for the previous 3 years.
• Must be at least 18 years of age.
• Ability to pass a drug test and a background check.

Responsibilities

• Greet customers in a friendly, professional manner and create a positive dealership experience.
• Assist Sales & Operations Advisors during purchasing process including presenting vehicle features, pricing, financing basics, and dealership services.
• Follow up with internet leads, phone inquiries, and showroom guests to nurture relationships and maintain engagement.
• Schedule appointments and maintain consistent communication with prospective customers through phone calls, text and email using the expected nurture strategy.
• Support the sales team with test drives, vehicle presentations, and customer follow-up activities.
• Assist with processing paperwork including down payments, title documents, trade information, and loan paperwork.
• Support daily dealership operations by helping where needed across departments.
• Maintain vehicle inventory presentation and showroom organization.
• Help maintain operational flow, organization, and accountability throughout the dealership.

Skills

Customer service

Sales experience

Communication

Teamwork

Education

High School Diploma or GED

Associates or Bachelor's degree preferred

Job description

DriveTime Family of Brands is seeking a motivated Sales & Operations Support associate to enhance the customer experience at our dealership and support the sales team with vehicle presentations, financing basics, and follow-up with leads. The role emphasizes friendly customer interactions and accurate paperwork processing.

You will work across departments to maintain showroom organization, assist with test drives, and ensure smooth end-to-end customer journeys in a fast-paced, team-oriented