Sales & Operations Trainee: Growth Path Ahead

DriveTime; Albany (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

401(K)

Paid time off

Tuition reimbursement

Wellness program

Competitive pay

Consistent schedule

Team recognition

World-class training

Background/drug screening

Job summary

DriveTime Albany seeks a Customer Experience & Sales Support Associate to greet customers, present vehicle features, and guide buyers through pricing basics and financing options. You will nurture internet and showroom leads, schedule tests and appointments, and provide hands-on support to the sales and operations teams.

Ideal candidates have a high school diploma or GED, 1–3 years in hospitality or retail, and a willingness to learn company processes.

Qualifications

• High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience.
• 1–3 years related work experience in hospitality, sales and/or retail with a fast-paced, customer-facing environment.
• Ability to progress through a multi-phase, learning certification of Level 1 and 2 with increasing responsibility.

Responsibilities

• Greet customers in a friendly, professional manner and create a positive dealership experience.
• Assist Sales & Operations Advisors during purchasing process including presenting vehicle features, pricing, financing basics, and dealership services to confidently assist customers.
• Follow up with internet leads, phone inquiries, and showroom guests to nurture relationships and maintain engagement.
• Schedule appointments and maintain consistent communication with prospective customers through phone calls, text and email using the expected nurture strategy.
• Support the sales team with test drives, vehicle presentations, and customer follow-up activities.
• Assist with processing paperwork including down payments, title documents, trade information, and loan paperwork.
• Support daily dealership operations by helping where needed across departments.

Skills

Customer engagement

Sales support

Communication skills

Multi-tasking

Relationship building

Education

High School Diploma or GED required;Associates or bachelors preferred

Job description

DriveTime Albany seeks a Customer Experience & Sales Support Associate to greet customers, present vehicle features, and guide buyers through pricing basics and financing options. You will nurture internet and showroom leads, schedule tests and appointments, and provide hands-on support to the sales and operations teams.

Ideal candidates have a high school diploma or GED, 1–3 years in hospitality or retail, and a willingness to learn company processes.