Sales Operations Specialist – Onboarding & Logistics

CCIntegration, Inc.; Sunnyvale (CA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

CCIntegration, Inc. is seeking a Sales Operations Administrator II to provide advanced administrative and logistical support for the sales team in a hybrid environment.

You will coordinate onboarding, manage data and delivery timelines, and assist with planning, procurement, and project support for BOM/ECO/deviations. You will handle escalated customer concerns, perform order entry, support inventory, and maintain backlog.

Qualifications

• Prior experience in similar role (inside sales, customer service).
• Familiarity with CRM tools.
• Experience with at least 1 ERP/MRP system.
• At least one (1) year of SAP experience, preferred.
• Proficiency in Microsoft Office (Strong Excel skills, including pivot tables).
• Detail oriented, quick learner, good communicator, and takes instructions well.
• Ambitious, business-minded, organized, proactive individual that can operate independently.
• Comfortable with technology, open to learning, capable of excelling in a fast-paced environment.

Responsibilities

• Coordinates the administrative and logistical support needed in new client onboarding and ensures that customer requirements are met throughout the process.
• Manages the data, resources, and required delivery times for assigned customers.
• Assists with planning and procurement to meet customer requirements.
• Provides project management support for: BOM management, ECO, Deviations, MCO.
• Demonstrates a proactive approach and sense of urgency on our customers' behalf, anticipating our customers' requirements and communicates efforts in a timely and effective manner.
• Handles escalated customer concerns that are moderate to complex in nature.
• Performs order entry and modification.
• Supports inventory management.
• Manages client returns.
• Maintains Backlog and Backlog review for assigned customers.
• Provides prompt communication response for both internal and customer inquiries or requests.
• Interacts with customers, sales, finance, management, and other internal personnel as needed.
• Proactively builds trust in internal and external relationships. Can effectively communicate within all levels with the company, customers, and vendors
• Trains and supports other Sales Operations Team members on systems, processes, and procedures.
• Proactively assists other team members when the business requires additional resources.
• Complies with all policies and procedures pertaining to the protection of the Company's Information Assets, Security and Systems and that of its clients.
• Adheres to the company's quality commitment to its customers.
• Performs all other duties assigned

Skills

CRM tools

ERP/MRP system

SAP experience

Excel skills

Attention to detail

Independent worker

Strong communicator

Tools

SAP

Microsoft Office

Job description

CCIntegration, Inc. is seeking a Sales Operations Administrator II to provide advanced administrative and logistical support for the sales team in a hybrid environment.

You will coordinate onboarding, manage data and delivery timelines, and assist with planning, procurement, and project support for BOM/ECO/deviations. You will handle escalated customer concerns, perform order entry, support inventory, and maintain backlog.