Sales Operations & Onboarding Architect

Acumed LLC; Addison (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Acumed LLC, part of Marmon Holdings, seeks a Sales Operations Specialist to orchestrate onboarding/offboarding for sales systems with strong process discipline and cross‑functional collaboration. You will ensure timely access provisioning, maintain standardized workflows, and partner with IT, HR, and Sales Leadership to optimize operations.

The role emphasizes technical aptitude, attention to detail, and effective cross‑functional communication as you manage tickets and improve process

Qualifications

• Bachelor’s degree in Business, Information Systems, Operations, or a related field preferred.
• 2–4 years of experience in Sales Operations, HR, IT Operations, or related role.
• Experience with ticketing systems such as FreshService, ServiceNow, Jira Service Management, or similar.

Responsibilities

• Own and manage onboarding and offboarding processes for sales‑specific systems and processes.
• Coordinate with HR, Sales Leadership, and IT to ensure tasks are completed accurately and on time.
• Ensure timely provisioning and de‑provisioning of system access and credentials, including reporting tools, sales rosters, enablement platforms, compliance software, SAP, and other systems.
• Maintain and continuously improve standardized checklists, templates, workflows, and process documentation.
• Identify and proactively resolve onboarding/offboarding gaps and delays.
• Own the hypercare process and meetings for onboarding new independent consultant partners.
• Serve as the primary operational contact for Sales onboarding/offboarding workflows within FreshService.
• Partner with IT to translate business needs into structured ticketing workflows, system access requests, automation rules, and service catalog processes.
• Monitor ticket SLAs and drive timely resolution of onboarding/offboarding requests.
• Optimize systems and workflows to improve efficiency, accuracy, and scalability.
• Track sales personnel transitions and maintain accurate onboarding/offboarding records.
• Support reporting on cycle times, ticket resolution, and process compliance.
• Assist Sales Operations with ad hoc operational projects and system‑related initiatives.

Skills

Cross-Functional

Operational Excellence

Attention to detail

Communication

Education

Bachelor’s degree in Business, Information Systems, Operations, or related field

Tools

FreshService

ServiceNow

Jira Service Management

Job description

Acumed LLC, part of Marmon Holdings, seeks a Sales Operations Specialist to orchestrate onboarding/offboarding for sales systems with strong process discipline and cross‑functional collaboration. You will ensure timely access provisioning, maintain standardized workflows, and partner with IT, HR, and Sales Leadership to optimize operations.

The role emphasizes technical aptitude, attention to detail, and effective cross‑functional communication as you manage tickets and improve process