Ecommerce Operations & Onboarding Specialist

SmartRecruiters, Inc.; Moraine (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Winsupply is seeking a Digital Operations Coordinator to support digital systems, onboarding, and workflows across eCommerce platforms. You will manage website updates, master data, and order parsing, ensuring a consistent customer experience.

Based in Dayton, OH, you will collaborate with IT, digital sales, and local partners, driving accuracy, reliability, and efficiency in our digital commerce infrastructure.

Qualifications

• 2–3 years of relevant work experience in eCommerce, customer support, or digital operations.
• Experience with Microsoft Excel or similar tools.
• Familiarity with ticketing or customer support platforms.
• Strong interpersonal skills and collaboration.
• Ability to work cross-functionally in a fast-paced environment.

Responsibilities

• Manage customer onboarding and customer master data updates with eCommerce systems.
• Assist content updates to local company websites and launch of new sites.
• Support order parsing, route accuracy, and resolve exceptions.
• Maintain product and website content for accuracy and usability.
• Triage and resolve digital ordering, product availability, and account issues.

Skills

Detail-oriented

Strong communication

Collaborative mindset

Cross-functional teamwork

Problem solving

Education

Bachelor’s degree (Business / Information Systems / related)

Tools

Excel

Job description

Winsupply is seeking a Digital Operations Coordinator to support digital systems, onboarding, and workflows across eCommerce platforms. You will manage website updates, master data, and order parsing, ensuring a consistent customer experience.

Based in Dayton, OH, you will collaborate with IT, digital sales, and local partners, driving accuracy, reliability, and efficiency in our digital commerce infrastructure.