Sales Operations & Onboarding Specialist

Enersul Limited Partnership; Addison, Northern (TX, KY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Acumed LLC is hiring a Sales Operations Specialist to coordinate onboarding and offboarding for sales systems, ensuring timely provisioning of access and accurate record-keeping. The role partners with HR, IT, and Sales Leadership to optimize workflows and service delivery across the U.S.

Sales channel. The ideal candidate has 2–4 years in Sales Operations or related ops, strong communication, and technical acumen to manage ticketing workflows and system access.

Qualifications

• Bachelor’s degree in Business, Information Systems, Operations, or a related field preferred.
• 2–4 years of experience in Sales Operations, HR, IT Operations, or a related operational role.
• Experience with ticketing systems such as FreshService, ServiceNow, Jira Service Management, or similar platforms.
• Understanding of onboarding/offboarding processes, preferably within a sales or commercial environment.
• Experience managing cross-functional workflows involving IT, HR, and business stakeholders.
• Strong technical aptitude and understanding of systems, access management, and workflow configuration.

Responsibilities

• Own and manage onboarding and offboarding processes for sales-specific systems and processes.
• Coordinate with HR, Sales Leadership, and IT to ensure tasks are completed accurately and on time.
• Ensure timely provisioning and de-provisioning of system access and credentials, including reporting tools, sales rosters, enablement platforms, compliance software, SAP, and other systems.
• Maintain and continuously improve standardized checklists, templates, workflows, and process documentation.
• Identify and proactively resolve onboarding/offboarding gaps and delays.
• Own the hypercare process and meetings for onboarding new independent consultant partners.
• Serve as the primary operational contact for Sales onboarding/offboarding workflows within FreshService.
• Monitor ticket SLAs and drive timely resolution of onboarding/offboarding requests.
• Optimize systems and workflows to improve efficiency, accuracy, and scalability.
• Track sales personnel transitions and maintain accurate onboarding/offboarding records.
• Support reporting on cycle times, ticket resolution, and process compliance.
• Assist Sales Operations with ad hoc operational projects and system-related initiatives.

Skills

Communications

Cross-functional coordination

Process improvement

Attention to detail

Education

Bachelor’s degree in Business/IS/Operations

Tools

FreshService

ServiceNow

Jira Service Management

Job description

Acumed LLC is hiring a Sales Operations Specialist to coordinate onboarding and offboarding for sales systems, ensuring timely provisioning of access and accurate record-keeping. The role partners with HR, IT, and Sales Leadership to optimize workflows and service delivery across the U.S.

Sales channel. The ideal candidate has 2–4 years in Sales Operations or related ops, strong communication, and technical acumen to manage ticketing workflows and system access.