Sales Operations Specialist — MedTech CRM Dynamo

Elucent Medical Inc.; Eden Prairie (MN); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

401(k)

401(k) matching (4%)

Dental insurance

Health insurance

Vision insurance

Paid Holidays

Paid Vacation Days

Paid Sick Days

Short Term Disability

Long Term Disability

Life Insurance

Pet Insurance

Employee Assistance Programs

Job summary

Elucent Medical Inc. in Eden Prairie, MN is seeking a Sales Operations Specialist to support day-to-day sales processes as the medical device portfolio grows. This in-person role partners with sales, support, and account teams to ensure accurate data and smooth operations.

Responsibilities include CRM/ERP account setup, renewals management, reporting, and pricing guidance, with emphasis on Salesforce proficiency and contract management. BA holders with 3+ years in sales ops encouraged to apply.

Qualifications

• Salesforce reports & dashboard creation/management experience required
• Salesforce Administrator experience highly preferred
• Bachelor’s degree (BA) highly preferred
• 3+ years of sales operations experience highly preferred
• ERP system experience preferred
• Contract management experience preferred

Responsibilities

• Set up and maintain new customer accounts in the CRM and ERP systems, keeping records complete and consistent across both.
• Prepare service warranty renewal quotes and track upcoming expirations, so renewals happen on time.
• Prepare and manage account documentation.
• Keep sales data in Salesforce accurate and up to date through regular review, updates, and cleanup.
• Help create standard reports and pull data for the sales team and leadership.
• Demonstrate advanced problem-solving skills along with the ability to handle complex situations.
• Work closely with customer support, area directors, and surgical account manager teams and be equally responsible for maintaining and improving the customer experience process.
• Work closely with Senior Sales Operations & Salesforce Administrator on capital quote approvals and provide guidance on pricing and approval requirements.
• Serve as a subject matter expert for the sales organization in relation to sales cycle systems and processes.
• Be a cornerstone within the organization in unifying field and internal resources and personnel to maximize opportunity and excellence.
• Understand and develop strong comprehension of the devices and products we manufacture.

Skills

Sales forecasting

Contract management

Self-starter

Communication skills

Detail oriented

Education

Bachelor's degree (BA)

3+ years sales operations experience

ERP systems experience

Tools

Salesforce

ERP systems

Job description

Elucent Medical Inc. in Eden Prairie, MN is seeking a Sales Operations Specialist to support day-to-day sales processes as the medical device portfolio grows. This in-person role partners with sales, support, and account teams to ensure accurate data and smooth operations.

Responsibilities include CRM/ERP account setup, renewals management, reporting, and pricing guidance, with emphasis on Salesforce proficiency and contract management. BA holders with 3+ years in sales ops encouraged to apply.