Med Tech Customer Support Specialist: Clinical & Tech

Elucent Medical Inc.; Eden Prairie (MN); On-site; USD 60,000 - 75,000; Full time

Job summary

Elucent Medical seeks a Customer Support Specialist to join the Sales team in Eden Prairie, MN. You will monitor active clinical cases, provide clinical and technical guidance, and document all customer interactions to ensure quality and compliance.

You will collaborate with sales and field teams to perform remote service tasks, including software updates and account support, strengthening commercial readiness and customer relationships in a growing med device company.

Qualifications

• Bachelor’s degree (BA) highly preferred.
• Customer Service experience required.
• High level of troubleshooting experience preferred.
• Medical Device/Industry experience preferred.
• Startup, small business experience preferred.

Responsibilities

• Identify and respond attentively and effectively to customer needs.
• Monitor and support active customer cases, being a first responder for all questions and communications to resolve technical, clinical, and general questions.
• Document all customer interactions, feedback, and complaints, ensuring compliance with internal quality processes and industry standards.
• Assist and support growth and expansion of customer base in a fast-scaling industry.
• Contribute to commercial readiness by developing product knowledge, clinical understanding, and customer-facing communication skills.
• Collaborate with field sales team to ensure a coordinating and informed customer experience through the transfer of key customer insights, history, and case details.
• Maintain integrity of internal systems (including, but not limited to Salesforce, Slack, ERP system).
• Conduct system software updates.
• Additional responsibilities, as requested by leadership

Skills

Positive, constructive communication

CRM navigation

Tech adoption speed

Calm under pressure

Process improvement

Education

Bachelor’s degree (BA) preferred

Customer service experience

Job description

Elucent Medical seeks a Customer Support Specialist to join the Sales team in Eden Prairie, MN. You will monitor active clinical cases, provide clinical and technical guidance, and document all customer interactions to ensure quality and compliance.

You will collaborate with sales and field teams to perform remote service tasks, including software updates and account support, strengthening commercial readiness and customer relationships in a growing med device company.