Sales Operations Specialist - Hybrid

Wolters Kluwer; Waltham (MA); Hybrid; USD 48,000 - 81,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k)

Paid parental leave

Tuition assistance

Commuter benefits

Job summary

Wolters Kluwer is seeking a Sales Support Coordinator to optimize sales processes, manage complex orders, and deliver accurate quotes. You will maintain CRM data integrity, generate detailed reports, and collaborate with multiple departments to enhance efficiency. This role supports a dynamic, growth-focused team across U.S.

offices in a hybrid work model. Ideal candidates bring CRM proficiency, superb communication, meticulous attention to detail, and strong problem-solving abilities.

Qualifications

• CRM expertise for in-depth data management and analysis.
• Superior verbal and written communication.
• Unmatched attention to detail in orders and data.
• Strong problem solving for complex sales support.
• Efficient time management across tasks.
• Excel and PowerPoint for analytics and presentations.
• Team collaboration to coordinate cross-department tasks.
• Ability to work a hybrid schedule from a US office.

Responsibilities

• Manage and process high-complexity orders and advanced order management.
• Develop detailed and customized customer quotes.
• Ensure CRM data integrity and accuracy.
• Resolve high-complexity customer inquiries and issues.
• Create insightful sales activity reports and dashboards.
• Collaborate with departments to enhance sales processes.
• Oversee management of extensive and detailed sales documentation.
• Provide expert administrative support and mentorship to junior sales associates.

Skills

CRM expertise

Communication skills

Attention to detail

Time management

Excel

PowerPoint

Team collaboration

Hybrid work readiness

Tools

Salesforce

Job description

Wolters Kluwer is seeking a Sales Support Coordinator to optimize sales processes, manage complex orders, and deliver accurate quotes. You will maintain CRM data integrity, generate detailed reports, and collaborate with multiple departments to enhance efficiency. This role supports a dynamic, growth-focused team across U.S.

offices in a hybrid work model. Ideal candidates bring CRM proficiency, superb communication, meticulous attention to detail, and strong problem-solving abilities.